IT Infrastructure Technician

Job Description

Job Title: IT Infrastructure Lead

Reports to: Director Infrastructure

Department: Information Technology

KEY RESPONSIBILITIES

The Information Technology Infrastructure Technician will ensure the availability and functionality of all information technology systems, including hardware (servers, PCs, VMware / Hyper-V, printers/scanners, and conferencing), communication (phone system, internet, middleware), and applications (Active Directory, Exchange, Office 365, and cloud-based apps).

In this role, the IT Infrastructure Technician will work closely with other IT team members and interact with all departments supporting various operational initiatives. This role requires a highly resourceful individual with emotional intelligence, self-motivation, and integrity. A composed demeanor, excellent communication skills, and the ability to follow through are a must.

Primary Position Responsibilities

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• Support LANs, VPN, users, applications, internet, and intranet systems.
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• Maintain system efficiency and performance, including network facilities, servers, workstations, printers, phones, VPN, email, intrusion detection systems, and all technology-related items.
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• Maintain and monitor networks and systems to ensure security.
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• Analyze and isolate issues.
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• Set up new team members, identify user needs, and troubleshoot reported problems.
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• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, software deployment, security updates, and patches.
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• Document and inventory all IT systems.
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• Assist in implementing new operating systems, servers, hardware deployments, and upgrades, including new system migrations and existing system upgrades.
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• Participate in disaster preparedness plan preparation and deployment.
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• Monitor and maintain antivirus and security applications for networks and workstations.
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• Research and prepare recommendations, solutions, and quotes for new technologies, equipment, suppliers, and products, and assist in deployment.
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• Maintain an IT request tracking system that allows users to submit requests and receive communication on request status and completion.
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• Provide timely communication to leadership regarding the status of tasks and IT items.
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Position Qualifications

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• Bachelor’s degree.
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• 3+ years of relevant network system experience.
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• Experience using Microsoft Windows Server, Hyper-V, VMware, Active Directory, Office 365, Cisco, and Microsoft Azure.
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• Ability to multitask and complete assignments within agreed-upon time frames.
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• Demonstrated ability to troubleshoot end-user issues remotely.
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• Ability to travel less than 10% of the time.
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• Demonstrated ability to work collaboratively as a member of cross-functional teams, supporting colleagues and contributing actively to shared goals.
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• Demonstrated ability to work independently.
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• Familiarity with SQL Server and Microsoft Dynamics.
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• Experience working in a manufacturing environment preferred.
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Applicants must be legally authorized to work in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time.