Patient Engagement Specialist

Responsibilities Proactively coordinate medication refills including data entry and pharmacy claim adjudication Make outbound patient refill phone calls and complete the patient refill request Answer, resolve and triage inbound inquiries Clarify prescription orders with pharmacist and/or clinician as appropriate Identify medications requiring special storage and/or handling Manage, organize, and update relevant data using database applications Actively participate in process improvement initiatives Requirements Active national pharmacy technician certification (PTCB or NHA/ExCPT) State registration as a pharmacy technician Fluency in Spanish and English 1-3 years of pharmacy technician experience adjudicating claims High school diploma or GED Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) Preferred Qualifications Experience managing refills in a specialty pharmacy Experience working with clinical care teams Previous remote work experience About the Company Shields Health Solutions is a leader in specialty pharmacy services, dedicated to providing high-quality patient engagement and clinical support. #J-18808-Ljbffr Shields Health Solutions