Field Service Engineer

Job TitleMaterials and Structural Analysis Electron Microscopy Service EngineerWork ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)Job DescriptionWhen you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.Location/DivisionThe Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.Territory: The ideal candidate will reside within the Bay area, CA territory (San Francisco, San Jose, and Oakland), with a strong preference for candidates based in Bay area within one hour of a major airport. This role requires up to 2 5% travel.How Will You Make An Impact?Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.Day To Day Activities Include:Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working orderConduct on-site scheduled planned maintenance visitsProvide diagnosis and repair support for customers and other field personnelCultivate and develop positive working relationships with customers, system users, and company personnelTravel, often on short notice, to customer sites to resolve problems or support other field service personnelComplete and submit field service reportsProvide training to customers and users on system maintenanceProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationProvide guidance for various reports including identifying and isolating outstanding problems with the systemAct as a subject expert and resource for trainingHow Will You Get Here?This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.Minimum Education/ExperienceBachelor's degree and 5+ years of hands-on technical experience in electronic systems, installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems, or similar systems.Knowledge, Skills, AbilitiesAbility to deal effectively with customersExcellent interpersonal communication skills; must have a professional working proficiency in EnglishConsistent record of fixing sophisticated systems and subsystems down to the component levelLiterate in MS DOS and Windows software environmentsAble to read and interpret schematicsFamiliar with UHV phenomenon and technologyMust have ability to acquire a valid passport and travel regionally and internationally as requiredMust possess a valid driver's licensePhysical requirements include the ability to lift up to 50 lbs.Compensation and BenefitsThe hourly pay range estimated for this position based in California is $43.70–$65.56.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: