Part-Time Support Services Clerk, Student Position

Job Description

Job Description

We are currently recruiting for a Part-Time Support Services Clerk. The individual chosen will provide support to the Support Services Team and assist members in a courteous and professional manner, and ensure all negative accounts are updated and tracked according to policy and procedures. Ensure Chex System reporting is complete for losses and recoveries. In addition, assist with processing recoveries, check scanning, and back-office check deposits (bin work). Individuals must be currently enrolled in school to be considered for the position.

Responsibilities include, but are not limited to:

• Reviewing and processing negative share and share draft accounts, adding notes to accounts, restrictions and lock outs for accounts that are 30 days negative and for the share draft accounts that are closed by the system for being negative more than 45 days. Updating related spreadsheets and processing recoveries.
• Being responsible for reporting to Chex Systems for losses and recoveries on accounts.
• Daily Checking 21 scanning and processing of back-office check deposits (bin work).
• Performing other duties as assigned.

Performance Measurements include: 

• Assuring member service is top priority, which includes treating members and other employees professionally with courtesy and respect and upholding the MHV Service Standards.
• Having a thorough knowledge of the job, including rarely need to ask questions, and continuously to expand knowledge and develop skills.
• Using sound judgment when making decisions in normal situations, and keeping management informed regarding key operational issues affecting the department.
• Acting as a good team player, which includes occasionally making recommendations for operational improvements, and occasionally participating in credit union sponsored community activities or charitable fund-raising events. This also includes remaining adaptable and adjusting to change with reasonable instruction.

Knowledge and Skills:

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must be experienced and knowledgeable with financial or accounting processes and terminology; time management skills; ability to manage multiple workloads with successful results; ability to work independently; organizational skills, listening skills, problem analysis and problem resolution; interpersonal skills and proficiency; above-average computer skills (i.e., Microsoft Office)
• Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in an emergency situation. Normal range of vision and hearing abilities required. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
• Work is generally performed within an office environment, primarily in a climate-controlled environment with minimal safety/health hazard potential. Sedentary, sitting, standing, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use; standard office equipment available.

Equal Employment Opportunity Commitment

Mid-Hudson Valley Federal Credit Union (MHV) is an Equal Opportunity Employer. It is our policy to recruit and select applicants for employment without regard to age, sex, sexual orientation, religion, race, creed, color, national origin, military or veteran status, marital status, disability, genetic information, predisposition or carrier status, domestic violence victim status, or any other status protected by applicable law. Reasonable accommodation is provided in compliance with state and federal law. Please tell us if you require a reasonable accommodation to complete the screening and hiring process or if some sort of change or adjustment to the application/interviewing process is required.