CARWASH 7011 - CUSTOMER SERVICE ASSOCIATE - CR210

GATE has consistently been able to outperform larger, stronger companies and attributes their success to the dedication of the employees. GATE's employees are willing to go the extra mile to provide excellent customer service to get the job done. These employees are the reason GATE is a dynamic company with an exciting future.

Looking for a high-energy, fast-paced work environment? Enjoy interacting with customers? Want to join a company with opportunities for growth? If yes, then we want you to be part of the GATE family.

GATE Express Wash team members enjoy competitive benefits, including: · Medical Insurance · Dental Insurance · Vision Insurance · Life Insurance · Flexible Spending · Short-Term Disability · Long-Term Disability · 3 AFLAC Choices · Telehealth · EAP Program · 401k Retirement · Paid Vacation · Quarterly Bonuses · Referral Bonuses · Tuition Reimbursement JOB SUMMARY: The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Address all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility. REQUIREMENTS: •Must be a minimum of 16 years old •Must successfully complete a pre-employment drug screening and background check •Must be able to work a flexible schedule, to include weekends, holidays and split shifts •Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff •Must be detail-oriented and have strong organizational skills •Must be able to operate a computer •Must be able to stand for extended periods of time •Must be able to lift, carry, and move up to 50 pounds •Must be able to bend, kneel, stoop, and reach (including overhead) •Must have adequate strength, balance, and coordination to perform essential functions •Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside JOB KNOWLEDGE: The candidate will be trained in how to perform every function of the car wash, including: •Operating the Express Wash kiosk, credit card machines, and POS •Efficiently and safely guide vehicles through the car wash •Continuously maintain and repair car wash equipment •Performing preventative maintenance and minor repairs on car wash equipment •Detailing vehicles as trained and directed •Maintaining a high level of cleanliness and organization at the facility •Knowledgeable of site merchandise DUTIES AND FUNCTIONS •Arrive to work on time, consistently •Upon entering the property, arrive in proper uniform, crisp, clean and in good repair. Wear safety goggles and non-slip shoes when necessary •Hair must be clean and cut in a becoming style; management has final approval •Attend all required training, safety courses, office and departmental meetings •Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment •Safely and properly handle chemicals •Become proficient on all appropriate equipment and safety features •Maintain and contribute to a positive and supportive team environment •Provide excellent customer service with prompt assistance and accommodations to guest questions or requests. Maintain eye contact with customer and smile •Facilitate a fast vehicle processing by following the correct procedure for every vehicle through the car wash •Guide guests using distinctive and clear hand signals in accordance to established procedures •Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process •Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; stocking supplies; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers • Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues •Perform vehicle detailing services as trained and directed •Operate Express Wash kiosks, credit card machines, and POS •Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.