Collections Specialist

Collections Specialist

Position Overview: The Business to Business Collections Specialist is responsible for managing accounts receivable, maintaining positive client relationships, and ensuring timely payment of outstanding invoices. This role requires a balance of professionalism, persistence, and customer service, with a focus on resolving payment issues while preserving strong business partnerships.

This position is ideal for someone who is detail oriented, confident in communication, and comfortable navigating financial conversations with corporate clients.

Key Responsibilities

• Manage a portfolio of business accounts and monitor outstanding balances
• Contact clients regarding past due invoices through phone, email, and written communication
• Investigate and resolve billing discrepancies, short pays, and disputed charges
• Negotiate payment arrangements when necessary while adhering to company policies
• Prepare aging reports, account summaries, and collection status updates for management
• Recommend accounts for escalation, credit hold, or third party collections when appropriate
• Ensure compliance with company procedures and applicable regulations
• Build and maintain positive, professional relationships with client contacts

Qualifications

• Experience in B2B collections, accounts receivable, or related financial roles preferred
• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and tact
• High attention to detail and strong organizational skills
• Proficiency with accounting software, ERP systems, and Microsoft Office
• Ability to analyze account data and identify payment trends or issues

Preferred Traits

• Comfortable balancing firmness with customer service
• Problem solver who can navigate complex billing situations
• Team oriented mindset with a willingness to collaborate across departments