Application Analyst II

Overview

At Augusta Health, your work matters - and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job - we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia's scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That's why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential - personally, professionally, and financially.

Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative - which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B.R.I.D.G.E. ) - to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Comprehensive insurance package including medical, dental, and vision coverage
• Retirement savings plans and financial wellness support programs
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
• Generous paid time off and flexible scheduling to promote work-life balance
• Career development programs including clinical ladders, shared governance, and advancement opportunities
• Personalized onboarding with dedicated preceptors and ongoing educational support
• Tuition reimbursement and access to onsite childcare
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

Full details are available on our Benefits Page.

Job Summary

The Application Analyst II plays a critical role in supporting Augusta Health's mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

The Application Analyst II provides support for computer applications used in various departments within the Augusta Health environment. The Application Analyst II is a vital member of the Augusta Healthcare team as they oversee the organization, maintenance and evaluation of the healthcare applications used to meet the hospital's technical needs.

This position reports to the IT Applications Director and provides ongoing support, monitoring, and optimization for the systems utilized by various departments in the environment. The Application Analyst II will frequently be required to interact with PHI (patient health information) and will comply with all HIPAA standards.

Essential Job Duties

• Reviews, analyzes, and modifies systems including testing and installing to support organizational applications.
• Assists in the organization, maintenance and evaluation of documentation for supporting healthcare systems.
• Acts as a strong resource to healthcare team members for all aspects of the systems they support.
• Participates with fellow team members and appropriate user groups to evaluate requests and determine feasibility and advisability of system changes.
• Identifies educational needs and collaborates with appropriate organizational leaders to design and implement end user education.
• Assists team members and organizational leaders to analyze data and identify trends to improve organizational performance and clinical outcomes.
• Assists in training of application team members and provides them with support on departmental processes and policies.
• Participates in the development of downtime procedures for clinical documentation and evaluates effectiveness to assure that the hospital and clinics remain functional during system downtimes.
• Monitor and support implemented software and respond to issues as required making necessary corrections with appropriate change control.
• Utilize best practices for change management processes and communication, to maintain highest levels of system stability and reliability.
• Complies with all HIPAA standards when dealing with PHI and other patient data.
• Maintains strong working relationships with end users, vendors, and consultants while providing day-to-day support of the applications.
• Provides "Go Live" support with applications.
• Participates in projects as needed and performs other duties as assigned.
• Provides on-call support as needed.

Required Qualifications

• Education: High School Diploma
• Licensure/Certification: None
• Experience:
  • Three years IT or other healthcare experience
  • Has provided support or participated in a minimum of two go-LIVEs either at Augusta Health or in another environment
  • Has participated in the build/support of a computer application either at Augusta Health or in another environment
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: None
• Licensure/Certification: None
• Experience: None
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health's systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Excellent understanding of the organization's goals and objectives
• Excellent written, oral, and interpersonal communication skills
• Ability to conduct research into system issues as needed
• Highly self-motivated and directed, with attention to detail
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Ability to work in a team-oriented, collaborative environment

About Augusta Health

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center-a 255-bed facility-and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.