Seasonal Club Reception - Dumbo House

Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members, guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host has acute organizational and people skills that create a positive experience from the moment anyone arrives until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professionalism, and organizational efficiency. A successful Host may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to master our phone system, maintain a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival. Key Responsibilities Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner Answer high‑volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution Punctuate all calls and interactions with friendliness, accuracy, and discretion Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly Build relationships with members and guests and communicate red flags and positive feedback to management for assessment Influence a fun and positive atmosphere by being approachable and professional Perform other duties as assigned by supervisor/manager Main Duties Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner Answer high‑volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries Be well‑versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet Perform Guest List duties on the floor level, club and/or Rooftop (if applicable) Support, redirect and problem‑solve in real‑time to ensure any guest related concerns are addressed and action items set Assist guests by checking/retrieving their coats and/or items they left with the bell person Build relationships with members and guests and communicate red flags and positive feedback to management for assessment Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications Minimum of 3+ years’ experience in a similar role. Must have experience answering high‑volume phone lines and answering inquiries professionally, timely and to the best of your abilities. OpenTable experience Salesforce and Opera experience is a plus Problem‑solving skills and bring conflict resolution to any anticipated or current matter Detail oriented, articulate and ability to multi‑task in a high‑volume and demanding work environment Strong communication skills and ability to understand and follow written and verbal instructions Flexible schedule and ability to work nights, weekends and holidays (as needed) Physical Requirements Must be able to seize, grasp, turn and hold objects with hands. Must be able to work on your feet for at least 8 hours. Fast‑paced movements are required to go from one part of the club to others. Must be able to move, pull, carry or lift at least 40 pounds. Occasionally kneel, bend, crouch and climb as required. Work indoors and outdoors Benefits Health Care + 401K: Full‑time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match Paid Time Off: Full‑time employees have sick day’s + vacation days Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability Learning & Development: An extensive range of internally and externally run courses are available for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training’s and events. Available to all. Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. Pay Range $23—$23 USD #J-18808-Ljbffr Dormont Manufacturing Co