Senior Technical Account Manager

For our client, we are seeking a Senior Technical Account Manager to join the team of a leader in the Enterprise Technology space. This role will serve as a trusted partner to strategic enterprise accounts, with a strong focus on customer success, retention, and long-term relationship management. You will work closely with cross-functional teams to help customers achieve measurable value from the company's solutions while maintaining high standards for service and responsiveness. The position combines executive-level account stewardship, issue resolution, and strategic planning in a matrixed environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Serve as the primary point of contact and advocate for assigned strategic accounts Drive customer satisfaction, retention, and referenceability across all accounts Develop and maintain productive relationships with stakeholders at all levels of assigned accounts Understand customer business goals to drive ROI with the company's products and services Conduct regular discussions to assess needs and ensure solutions meet customer expectations Collaborate with cross-functional teams to resolve issues within SLA targets Arrange and conduct service and technology reviews with stakeholders Qualifications Bachelor's degree in Business Management or a related field, or equivalent experience 5+ years of successful enterprise account relationship management experience Excellent communication and presentation skills for C-level and operational stakeholders Experience developing and executing customer success strategies for enterprise accounts Proven ability to lead cross-functional teams and drive accountability in matrixed organizations Experience conducting executive business reviews and strategic account planning Ability to travel 20% of the time for customer visits and company meetings Benefits Opportunity to work with strategic enterprise accounts Emphasis on customer success and relationship management Access to professional development and mentoring opportunities Involvement in cross-functional collaboration to enhance customer outcomes Flexibility to work during customer core hours with occasional extended hours Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. #J-18808-Ljbffr Ladders