Practice Manager -Colony Park in Durham

Overview Colony Park Animal Hospital, an AAHA accredited practice, has been a mainstay in Durham for more than 35 years. From wellness and preventative care to dentistry, grooming, and boarding, we deliver care to promote your pet’s overall health and happiness. Role The Practice Manager is the financial and operational leader of the hospital. They work with hospital leadership and Community Veterinary Partners to ensure efficient day-to-day operations and successful financial performance. The Practice Manager leads by example to motivate and inspire the team to provide an excellent experience for our clients and their pets. Responsibilities Human Resources Administrate all human resource functions including staff recruitment, hiring, training, scheduling, performance evaluations, counseling, and terminations. Manage annual performance evaluations. Responsible for performance evaluations for supervised staff with the assistance of the department lead. Implement and maintain Employee Safety and Disaster Plan procedures and manuals. Assure compliance with OSHA and Workers’ Compensation programs. Distribute all necessary communication materials with staff, including policy changes, relevant information discussed at meetings, and client feedback. Mediates personnel grievances, documenting all reprimands and counseling meetings. Operations Keep CVP management informed of all relevant issues regarding staff, client issues, premises or equipment needs, etc. Respond to client concerns in a timely and appropriate manner. Resolve medical client complaints in partnership with the Lead Veterinarian and RDO. Implement marketing activities in partnership with CVP and the Lead Veterinarian. Ensure premises, physical plant and equipment are in safe, clean and optimum working condition, including scheduling of regular maintenance. Ensure compliance with regulatory issues including radiation monitoring, business permits and licenses, and animal control ordinances. Maintain and, when necessary, amend client education handouts. Oversee inventory purchasing and management within budget guidelines. Schedule and attend all required meetings, including staff meetings and hospital leadership team meetings. Administer the hospital’s patient reminder system. Oversee implementation of client wellness program and guidelines and monitor compliance in partnership with CVP. Monitor the hospital email. Manage the hospital practice management system. Marketing Monitor, implement, and evaluate client communications (direct mail, signage, social media accounts). Ensure marquee is kept updated with timely messages. Lead development of referral relationships with humane societies, pet stores, etc. Attend community functions to build potential client base. Financial Participate in the yearly budgeting process, monthly P&L reviews and discuss weekly financial reports with the lead doctor. Proactively monitor financial progress and adjust to meet budget goals. Partner with RDO to submit capital expense requests per CVP guidelines. Verify accuracy of vendor statements and match invoices to statements. Prepare the weekly CVP Business Package. Responsible for managing bi-weekly payroll process. Oversee daily cash and check deposits and manage local banking relationship. In addition, the Practice Manager may work scheduled shifts during which they will be responsible for providing client service and/or direct patient care. Supervisory Responsibilities The Practice Manager is responsible for managing all hospital team members. Required Education & Experience 4+ years hospital management experience. College degree preferred. CERTIFICATIONS, LICENSES, REGISTRATIONS Certification in Veterinary Practice Management preferred. Benefits 401(k) w/ matching Dental insurance Employee discount Health insurance Paid time off Vision insurance #J-18808-Ljbffr Community Veterinary Partners, LLC