Customer Experience Associate II

:

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

:

Call Center Agent II $19/hr. with Great Benefits No Weekends or Holidays (Onsite; Not Remote) Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Summary: In this role, you will respond to detailed, complex customer inquiries via telephone, requiring accurate responses and polished customer service skills.

What you Get:

• 8:30am - 5:00/5:30pm Monday through Friday Schedule
• Paid Holidays
• Time Off Options after 30 days
• Paid Time Off Options after 180 days
• Full-time Benefits including medical, dental, and vision
• Employee engagement activities
• Internal promotion opportunities
• Paid Training
• 401K and matching
• Employee discount program

About the Role:

As a Call Center Agent II, you will be responsible for:

• Responding to driver license or motor vehicle related customer inquiries.
• Identifying customer needs to ensure the customer is provided with clear, accurate and concise responses to ensure their understanding.
• Processing required transactions via mainframe or web-based applications.
• Adhering to confidentiality laws and requirements to ensure information is disseminated only to authorized individuals.
• Submitting self-composed, typed research requests

Requirements:

To be successful in this role you will need:

• A minimum of two year's customer service experience
• Basic computer experience in a Windows environment
• Must be able to submit to a comprehensive criminal background screening
• HS Diploma or GED
• Must be 18 years of age or older

Desired Skills:

• Ability to neutralize callers to prevent escalation
• Call center experience a plus
• Customer service experience with problem solving in complex issues a plus
• Experience in a productivity measured work environment
• Strong verbal communication skills & reading comprehension
• Basic MS Office experience
• Some college preferred

About Us:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy. At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.