Malama Ambassador / Birth Equity Advocate - Bilingual (Part-Time) - CA

Job Summary WelbeHealth is a value‑based healthcare organization that transforms the future of senior care by providing an all‑inclusive care option to our most vulnerable senior population. The Regional Manager, Hub Operations oversees a team of Welbe Advocates that are accountable for our PACE participants’ coordination of care with our external network of contracted specialists and facilities. They handle order processing, external scheduling, participant notification, and transportation coordination. They also build collaborative, cross‑functional partnerships with operations, clinical leaders, and the network team within their region. Team Management Hire, onboard, and train Welbe Advocates, and oversee performance of direct reports including regular one‑on‑ones, performance evaluations, team meetings, and ongoing coaching. Monitor and manage daily operations to meet expected performance targets and goals for assigned functions. Continuously identify opportunities to improve processes, including conducting root‑cause analysis, driving changes, and monitoring adherence to new processes. Provide team support by resolving urgent escalations and issues with a high level of efficacy, and ensure that direct reports understand all corporate compliance requirements, department objectives, performance standards, and policies. Market and Network Partnership Build strong partnerships with internal operations, clinical, and network leaders within a respective region, and serve as the point of contact for scheduling process questions, participant escalations, and quality concerns. Facilitate regular meetings with partners to identify and develop creative ways to improve network access for participants, ensuring care needed by participants is met timely and effectively, and reduce operational bottlenecks. Attend virtual and in‑person meetings with our network of contracted specialists and facilities, leveraging feedback to drive effective and efficient scheduling operations. Job Requirements High school diploma or equivalent required; bachelor’s degree preferred. Required to live within assigned region, with ability to travel to centers and network providers within the region up to two (2) days per week. Minimum of five (5) years of relevant work experience in healthcare required. Minimum of two (2) years of management experience with demonstrated ability to mentor and develop team members required. Practice management experience in a primary care clinic or specialist office preferred. Benefits of Working at WelbeHealth Benefits: Health coverage on Day 1, paid parental leave, 401(k) match. Perks: 17 days of paid time off in year one, 12 company holidays, and 6 sick days. Growth: Career path advancement and leadership opportunities. Compensation: Salary base range $109,240 - $144,197 per year, plus bonus and equity. Total rewards package includes 401(k) match, healthcare coverage, and a broad range of other benefits, with actual pay adjusted based on experience and qualifications. Our Commitment to Diversity, Equity, and Inclusion At WelbeHealth, we embrace and cherish the diversity of our team members, and we’re committed to building a culture of inclusion and belonging. We’re proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. Vaccination policy: All employees must provide proof of vaccination or a vaccine declination form before employment. WelbeHealth maintains required infection control and PPE standards and has vaccination requirements for all team members. Beware of Scams Please ensure your application is submitted through a WelbeHealth‑sponsored site only. Our emails will come from @welbehealth.com. You will never be asked to purchase employment equipment. Report suspected scam activity to View email address on click.appcast.io. #J-18808-Ljbffr