Medical Assistant II

GENERAL SUMMARY

The Medical Assistant II (MA II) supports the delivery of urological services, performs work as required and functions as an effective member of the interdisciplinary team. The Medical Assistant II is tasked to perform routine administrative and clinical tasks to keep the medical offices running smoothly. This position collaborates/work with staff within their practice or other professional disciplines within the affiliated medical groups as needed to achieve effective and efficient patient care delivery and the desired patient outcomes. Essential Job Functions / Competencies The MA II will perform various administrative and clinical duties under the direction of their assigned direct supervisor. The MA II will consistently confer with physicians, nursing, and other staff members to coordinate and schedule appointments of patients. Performs additional responsibilities within the office that encompasses at least 50% of their daily time. Greets and prepares patients. Measures and records vital signs. Records patient interview, history, and chief complaint. Provides patient education with regards to medications, management of diseases, home treatments, and special diets. Prepares patients for examinations and performs routing screening tests. Assists physicians with exams. Performs phlebotomy and collection of other lab specimens; performs basic lab tests. Performs EKGs. Assists with X‑ray and physician therapy procedures. Prepares and administers medications with physician authorization. Changes dressings, applies bandages, removes sutures, and performs other first aid procedures. Uses CPR skills when necessary. Prepares accurate, legal, and ethical documentation at all times. Opens office in the morning and closes in the afternoon. Assists in maintaining patient logs for lab requests, CT scans and other treatment orders. Maintains prescription ledger when needed. Ensures the back office has good flow, keeps rooms full, and assists with room turnover. Performs new patient thorough work‑up (x‑rays, vitals, new patient packet explanation). Adds medical history on all new patients and accurately updates all established patients’ history. Performs accurate and complete room set‑up for physician. Ensures that all patients’ medication is updated before physician visit. Handles set‑up for in‑office surgical procedures. Ensures appropriate consent form is completed correctly, avoiding the use of too many medical abbreviations within the consent forms. Scribes as assigned per physician office flow. Prepares for seeing patients the following day, including patient confirmation for next day visit. Completes patient medical record requests when necessary. Assists in the orientation and training of new personnel. Assists with other administrative projects and tasks as needed. Ensures proper hand‑off of responsibilities once the task is completed. Meets established attendance criteria and starts work promptly; punctual and dependable for assigned/confirmed shifts. Respects and acknowledges the organization’s commitment to cultural diversity, expressed through behavior, language and actions. Consistently demonstrates good use of time and resources. Adheres to HR and corporate policies and procedures. Ensures that all medical records are accurate and complete for all patients. Ensures compliance with healthcare regulations, medical laws and high ethical standards. Regularly adheres and supports compliance and accreditation efforts as assigned, including, but not limited to OSHA, HIPAA, and CMS guidelines for Parts C & D on General Compliance and Fraud, Waste & Abuse. Performs other position‑related duties as assigned. Certifications, Licensure or Registry Requirements Medical Assistant Certification or Registration preferred. Knowledge | Skills | Abilities Must demonstrate excellent organizational skills and the ability to perform well in stressful situations. Knowledge in healthcare systems operations such as EMR and practice management solutions. Ability to work independently and manage multiple deadlines. Project management. Vendor relations (for those MA’s that are required to order office and clinical supplies). Database management. Strong problem‑solving skills. Skill in using computer programs and applications including Microsoft Office. Excellent verbal and written communication skills. Delivers exceptional patient service throughout all interactions. Excellent organizational skills and attention to detail. Complies with HIPAA regulations for patient confidentiality. Requirements Education Requirements: Graduate of a Medical Assistant program or equivalent experience (based on State regulation requirements). Experience Requirements: 6 months’ experience working within a physician’s office desired; urology experience desired. Required Travel: Minimal travel required. Physical Demands: Carrying weight 1–25 lb (frequent 34%–66%), 26–50 lb (occasionally 2%–33%). Pushing/pulling 1–25 lb (seldom, up to 2%) and 100 + lb (seldom, up to 2%). Lifting – Height, Weight: floor to chest 1–25 lb (occasional 2%–33%); floor to chest 26–50 lb (seldom 2%); floor to waist 1–25 lb (occasional 2%–33%); floor to waist 26–50 lb (seldom 2%). #J-18808-Ljbffr Michigan Institute Of Urology