Patient Service Representative

Major Responsibilities:

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  Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
  
  



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  Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
  
  



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  Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
  
  



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  Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
  
  



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  Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
  
  



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  Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
  
  



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  Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
  
  



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  Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
  
  



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  May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
  
  

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  None Required.
  
  

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  High School Graduate.
  
  

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  No experience required.
  
  

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  Excellent customer service skills.
  
  



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  Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
  
  



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  Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
  
  



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  Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
  
  



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  Excellent organizational skills.
  
  



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  Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
  
  



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  Ability to work in a fast paced environment with a strong attention to detail and accuracy.
  
  

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  Exposed to normal medical office environment, may be exposed to potentially ill patients.
  
  



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  Must be able to sit for extended periods of time.
  
  



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  Operates all equipment necessary to perform the job.