Technical Client Service Rep I - % Remote

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. Job Location: This position reports to company headquarters in Oshkosh, Wisconsin. Must reside and telecommute within 50 miles of Boston. Position involves 60% on-call travel to customer sites within a 50-mile radius of Boston, as well as 20% travel in the Northeastern US further than 50 miles from Boston (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), and 20% telecommuting.

Technical Service Representative III
Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement. Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives. Participate in field trials of new packaging materials. Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.

Position requires 80% domestic travel to customer sites. 60% of travel will be within a 50-mile radius of Boston, MA. 20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.

Bachelor's degree in a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years of progressively responsible experience in an occupation related to engineering or technical service in the food packaging industry. 5 years of experience in engineering or technical service related to food packaging materials and machinery

5 years of experience servicing packaging equipment, including at least 7 of the following:

Liquid VFFS equipment

HFFS packaging machines (Forming/Nonforming)

Rotary packaging equipment

Beverage Shrink Packers

Bakery equipment

Vacuum packaging

5 years of experience in solving technical issues with film and bag production with each of the following technologies:

Blown film

5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coex trusion vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE, Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment.

5 years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a film manufacturing/development environment.

S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call View phone number on click.appcast.io and let us know the nature of your request and your contact information.

however, base pay offered may vary within the full salary range $0 to $0 depending on job-related knowledge, skills, and experience. Position may also be eligible for Amcor's Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits.This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Medical, dental and vision plans

Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

Company-paid holidays starting at 8 days per year and may vary by location

Wellbeing program & Employee Assistance Program

Health Savings Account/Flexible Spending Account

Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

Retirement Savings Plan with company match

Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)

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