Site Manager

Site Manager# Site Manager099-Orlando - W Sand Lake - Orlando, FL 32819## OverviewPosition TypeFull Time## Description**Level:** Site Leadership | Salaried**Department:** Site Operations**THE ROLE**At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.**WHAT YOU'LL OWN****Run the business -** Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.**Build and lead a winning team -** Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.**Deliver a standout customer experience -** Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.**Build collaborative culture -** Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.**Drive performance and results -** Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.**Lead with safety and compliance -** Enforce all safety protocols and ensure a safe environment for customers and team members at all times.**Own equipment and uptime -** Maintain equipment, minimize downtime, and ensure everything is running reliably.**Use data to lead -** Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Sets service expectations, coaches team members on customer interactions, and addresses service issues quickly.* **Problem-Solving —** Resolves operational issues, supports team problem solving, and escalates when needed.* **Team Collaboration —** Builds a positive team culture, runs effective meetings, and addresses team conflict promptly.* **Drives Results —** Delivers site performance goals, manages daily execution, and holds team members accountable.* **Safety & Compliance —** Ensures safety standards are followed, corrects unsafe behaviors, and promotes a safe work culture.* **Job Knowledge & Technical Proficiency —** Maintains strong operational knowledge and ensures the team is trained on procedures and systems.| || --- || **Why El Car Wash** Fast-growing, high-energy, and customer-obsessed — El Car Wash is where you lead, build, and make a real impact. Florida's #1 express car wash and growing fast. Your leadership matters here. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes## Qualifications**WHAT YOU BRING*** Proven leadership experience in a managerial or supervisory role — car wash, automotive, or service industry preferred* Strong talent developer — you build people up, retain top performers, and create succession depth* Financial literacy — you understand labor, revenue, and cost drivers and can walk through your numbers* Operationally excellent — you balance speed, safety, quality, and efficiency without tradeoffs* Comfortable being the decision-maker when things go wrong — you don't wait* Culture builder — you address team conflict directly and constructively; you don't let it fester* Proficiency with Microsoft Office and operational reporting systems* Knowledge of car wash equipment, maintenance, and safety practices or willingness to learn quickly* Flexible availability including evenings, weekends, and holidays* High school diploma or equivalent; bachelor's degree in business or related field preferred #J-18808-Ljbffr