Director, IT PMO - Segments

Become a part of our caring community The Director, PMO Segments is responsible for leading a centralized enterprise Program Management function across Insurance, CenterWell, Corporate, Digital and Growth. This role reinforces standardization of delivery governance, tooling, and execution practices across highly technical and cross‑functional environments, enabling scalable, secure, and high‑performing platforms. The Director unifies PMO capabilities into a cohesive model that enhances delivery consistency, transparency, and risk management across enterprise technology services while driving successful delivery of program and project scope for our technology and business customers. The Director, PMO Segments assembles and leads project teams, identifies appropriate resources needed, and ensures timely completion of projects within budget. Actively manages stakeholder partnerships and mitigates risks. Familiar with the various delivery methodologies (PMI, SAFe, Agile delivery, LPM, etc.). Understands and supports the role and function of each team member, in order to effectively coordinate the activities of the team. Oversees the interdependencies and integration of interrelated projects and sets strategies for program execution to deliver longer‑term business value. Enterprise Governance & PMO Leadership Ensure Program and Project governance for all segments , including compliance, audit readiness, and delivery standards Champion and ensure consistent program and project execution frameworks across Agile, Product, DevOps, and Traditional PM models Drive PMO maturity and operating model standardization across infrastructure, platform, operations and cybersecurity domains Demonstrate adaptability and curiosity in the face of ambiguity and change. Segment Delivery Oversight Provide oversight across domains, including: Insurance (Medicaid, Medicare, Carelus, Claims, Product & Billing, Provider, Enrollment & member) CenterWell Military Digital Corporate Growth Manage interdependencies across complex Programs and ecosystems to ensure aligned and predictable delivery Tooling Strategy, AI & Data Governance Reinforce tooling strategy across shared technologies Drive an AI first mindset across the entire PMO Drive integration between PPM, Agile, DevOps, and operational tooling Enforce data governance, KPIs, and reporting standards to enable real‑time delivery insights Portfolio Visibility & Executive Reporting Deliver executive‑level reporting Provide visibility into capacity, financials, risks, dependencies, and delivery performance Escalate and mitigate risks impacting platform stability, scalability, or regulatory compliance Cross‑Functional Influence Partner with: Segment leaders Business Leader and Product Owners Engineering and technology leadership Cybersecurity leaders Platform and data teams Portfolio management and finance Technology Operations Leaders Influence adoption of enterprise governance standards, tooling, and delivery discipline Team Leadership Lead a large team of contractors and employees Demonstrate high Emotional Quotient (EQ) and strong leadership skills Build capabilities aligned to modern engineering and platform delivery models Required Qualifications Masters degree 8+ years of leadership experience in a medium to large corporate technical environment, with oversight across diverse segments including healthcare insurance, technology operations and clinical operations 4+ years leadership experience in a PMO Preferred Qualifications Experience working with teams that support architecture, infrastructure, cloud, service, API, Storage, Cybersecurity 1+ years experience supporting AI initiatives Medicaid and Medicare experience Working knowledge of ServiceNow, Jira, Jira Align, ADO Project Management certification Agile/SAFe certification Additional Information This position follows a Hybrid work style (3 days a week in office). The candidate must live close to one of our designated IT locations: Louisville, KY; Tampa, FL; Dallas/Frisco, TX; Boston, MA; Washington, D.C.; Atlanta, GA; Nashville, TN; Chicago, IL; or Charlotte, NC. Scheduled Weekly Hours: 40 Pay Range: $184,800 - $254,100 per year. The compensation range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our #J-18808-Ljbffr Humana Inc