Inside Sales Support Administrator (Secaucus)

Inside Sales Support Administrator

Secaucus, NJ

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Sales Support / Lead Management Specialist partners closely with Territory Sales Representatives and Inside Sales Representatives to support fast, accurate, and solution-oriented customer engagement. This role is responsible for managing inbound leads, ensuring timely quote follow-up, supporting order facilitation, and maintaining a high level of customer responsiveness. The position plays a critical role in driving quote-to-order conversion, supporting revenue growth, and delivering an exceptional customer experience across the OBE family of brands.

Job responsibilities include:

• Partner with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes, pricing negotiations, and order facilitation through the appropriate manufacturing facility, supporting higher conversion rates and faster order entry.
• Qualify new account requests and route opportunities promptly to the appropriate sales representative.
• Manage inbound leads from the OBE hotline, ensuring timely response, accurate qualification, and proper assignment.
• Oversee leads and related tasks generated from OBE.com inquiries, maintaining follow-through and accountability.
• Provide interim customer support when assigned sales representatives are engaged with other customers, ensuring no delays in response or service.
• Assist with material substitutions and back-order situations to maintain continuity of customer orders and customer satisfaction.
• Communicate relevant order and customer information to the expedite team to support on-time delivery and issue resolution.
• Ensure customers are fully informed of the complete portfolio of offerings across OBE, US Aluminum, Coral, and CRL to support solution-based selling.
• Support sales activities by coordinating samples, warranties, BABAA, LEED, and submittal packages.
• Assist with outbound communications related to new product launches.
• Support customer setup and onboarding for GlazierPro and VistaVision platforms.

What We Are Looking For

We're looking for detail-oriented, customer-focused professionals who take pride in their work and thrive in a collaborative, fast-paced environment. If you enjoy being at the center of a team's success and making a measurable impact, this role is for you.

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2+ years of experience in sales support, administration, or customer service
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with CRM systems (Salesforce, SAP, or similar) preferred
• Ability to manage multiple priorities in a fast-paced environment

Preferred skills:

• Strong problem-solving and time management abilities
• Customer-first mindset with a service-oriented approach
• Ability to work both independently and collaboratively across teams
• Analytical mindset with a focus on data accuracy and reporting
• Professional, proactive, and adaptable attitude
• Strong interpersonal and phone communication skills

What OBE Offers You

• Benefits that benefit you industry competitive benefits at the lowest cost to the employee
• Work-life balance PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work A pay-for-performance culture with potential for annual raises and bonuses
• Training We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.