2026 eMed Summer Internship - Customer Experience

About eMed: eMed delivers a comprehensive, clinically supported GLP-1 weight management program that provides eligible employees access to medication alongside ongoing care and adherence support. This is not a one-time prescription. It is a structured population health solution designed for sustainable outcomes. Learn more at Position Overview 2026 eMed Summer Internship – Customer Experience. The Customer Experience & Digital Health Innovation Intern will work directly with CX leadership on strategic initiatives focused on emerging customer service technologies, AI, automation, and data‑driven operational improvement. This is not a traditional observational internship. The intern will research cutting‑edge CX and healthcare technologies and develop actionable recommendations to help modernize and transform the department. The program includes exposure to executive leadership, operational decision‑making, and data analytics used to guide strategy. What You Will Do Research emerging customer experience, AI, and digital health technologies. Evaluate how technology can improve efficiency, quality, and patient outcomes. Observe CX operations from a leadership perspective (Customer Support, Proctoring, Quality, Training). Participate in selected leadership and cross‑functional meetings. Analyze operational dashboards and key performance indicators. Develop a strategic transformation presentation with recommendations for CX innovation. Present findings to department leadership at the conclusion of the internship. Qualifications Strong research, analytical, and communication skills. Interest in healthcare innovation, AI, or digital transformation. Ability to work independently and synthesize complex information. Professional demeanor and curiosity about executive‑level decision‑making. What You Will Gain Direct exposure to executive leadership. Real‑world understanding of how telehealth organizations operate. Experience using data to drive decisions. A meaningful, portfolio‑ready final project. Mentorship from senior leaders in digital healthcare. Requirements Currently enrolled in an accredited undergraduate or graduate degree program (AI, business or related field preferred). U.S. Veterans are encouraged to apply. Strong research, writing, and organizational skills. Interest in healthcare, regulatory environments, or corporate governance. Ability to handle confidential information with discretion. Candidates must be willing to work onsite at our Miami, FL headquarters. Benefits Competitive hourly pay: $15.00/hour. Onsite catered breakfast, lunch, and snacks. Real‑world experience in a rapidly scaling health‑tech organization. Exposure to executive leadership and cross‑functional teams. #J-18808-Ljbffr eMed