Insurance Biller

Join Serenity Lane: Where Compassion Meets Recovery!

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• Location 1 Serenity Lane,Coburg, OR, 97408,United States
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Email View email address on click.appcast.io

Description

At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here.

About the Role

At Serenity Lane, every role contributes to helping individuals access the treatment and support they need on their recovery journey. We are seeking a detail-oriented and dependable Insurance Biller I to support our outpatient substance use disorder treatment services. In this role, you'll verify insurance benefits, process claims, post payments, and resolve billing issues to ensure accurate and timely reimbursement. Working alongside our admissions and administrative teams, you'll help support efficient billing operations while providing patients with professional and compassionate service.

What You’ll Do

(The duties listed above are intended to provide a general overview of the responsibilities associated with this position and are not an exhaustive list. Additional duties and responsibilities may be assigned as needed to support organizational and operational needs.)

• Verify patient insurance eligibility, benefits, and coverage information to support admissions and accurate billing.
• Prepare and submit insurance claims accurately and on time using electronic billing systems and standard claim forms.
• Review Explanation of Benefits (EOBs), post payments and adjustments, and reconcile accounts to ensure accurate reimbursement.
• Monitor outstanding claims and aging accounts, research billing discrepancies, and follow up on denied or unpaid claims.
• Communicate with insurance carriers and patients to resolve billing questions, coverage concerns, and payment issues.
• Collaborate with admissions, auditing, and Business Office teams to support efficient billing operations and timely account resolution.
• Maintain accurate and confidential patient financial records using electronic health records and document management systems.
• Stay current on insurance requirements, billing procedures, and payer guidelines while completing required training.

What We’re Looking For

(The qualifications listed below are intended to provide a general overview of the knowledge, skills, abilities, and experience needed for this position and are not intended to be an exhaustive list of all requirements or expectations associated with the role.)

• High school diploma or equivalent, Required.
• Minimum of two (2) years of related office experience, Required.
• Experience in medical billing, insurance claims processing, or healthcare administration, preferred.
• Strong attention to detail, organizational skills, and the ability to accurately process financial information and reconcile accounts.
• Proficiency in Microsoft Office, particularly Excel and Word, with accurate data entry and 10-key skills.
• Ability to learn electronic health records, insurance billing systems, and document management software.
• Strong problem-solving skills with the ability to research discrepancies and follow through to resolution.
• Excellent communication and customer service skills with a positive, team-oriented approach.
• Ability to maintain strict confidentiality of sensitive patient, clinical, and financial information.
• Knowledge of insurance billing practices, payer requirements, and collection regulations, or a willingness to learn.
• Ability to meet applicable fidelity bonding requirements.
• Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace)

What We Offer

• 401k Retirement Plan
• Education Assistance
• Paid Time Off & Sick Pay
• Wellness Programs
• ? Work-Life Balance
• Opportunities for growth and career advancement
• Supportive, mission‑driven team environment
• Inclusive, respectful workplace culture

Why Work at Serenity Lane?

You’ll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You’ll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture.

Questions? Contact: View email address on click.appcast.io

Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening.

Diversity & Inclusion at Serenity Lane

Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.