Parking Enforcement Specialist

Parking Enforcement Specialist

The City of Clearwater is an equal opportunity employer. Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship. City of Clearwater will not sponsor employment visas (e.g., H-1B, or any other work authorization status).

Entry Salary: $42,045.64 Open Until Filled

Under general supervision, the Parking Enforcement Specialist is responsible for issuing parking citations for various violations, general parking customer service, reporting public safety concerns, verifying parking payments, and monitoring parking meters.

Duties and Responsibilities

Essential Functions:

• Patrols, monitors, and oversees an assigned parking area or zone on foot, in a specialized vehicle, or in motor vehicle; evaluates, checks, and addresses vehicles in violation of City and State parking regulations.
• Identifies, verifies, and confirms areas of parking violations; issues citations to vehicles illegally parked or in violation of other City or parking regulations.
• Reports and communicates various hazardous or potentially hazardous street, traffic signal, sign or parking lot conditions; identifies malfunctioning parking meters, pay stations, or change machines; communicates with management and police department regarding issues of concerns.
• Assists, supports, and helps the Parking Meter Technicians with disposition of coins and the collection of any revenue.
• Drives and operates City vehicle for patrolling purposes throughout the City; documents maintenance and any issues; ensures the appropriate care and maintenance of vehicle.
• Engages, communicates, and responds to individuals and the general public regarding parking issues or concerns; explains various reasons for issuing parking citations and procedures for the disposition of the citations.
• Provides public information to answer questions about the area; demonstrates knowledge of the bus schedules, street directions, hotel and restaurant locations, special events, and City attractions.
• Appears and testifies factually and honestly in court as required; represents the City in various traffic court hearings as a witness for contested parking citations; keeps accurate documentation and reports including all citations and the collection of various evidence.
• Performs other duties as assigned.

Minimum Qualifications

Licenses, Certifications, and Equipment: A valid State driver's license is required. State of Florida Parking Enforcement Certification within 6 months of hire date. This position is required to operate the below equipment, machines, tools, and other work aides: Fax, copier, phone, personal computer, Enforcement vehicle with Mobile data terminal (LPR computer), handheld citation device carried by the employee, and other equipment as assigned. Employees selected for this position must meet FDLE guidelines in order to access sensitive and/or confidential information. Applicants with arrest histories for felonies or serious misdemeanors may be denied access to this information and as such, will not meet the minimum qualifications for a position with the City of Clearwater. Education and Experience: High School Diploma, High School Equivalency Diploma or G.E.D. Certificate PLUS previous experience working with the public handling confrontational complaints; OR an equivalent combination of education, training, and experience may be considered.

Supplemental Information

Knowledge of –

• Municipal and state motor vehicle parking regulations and ordinances
• City geography, facilities, agencies, and local hospitals
• Parking structures, garages, and areas
• Electronic and manual parking citations
• Department policies and protocols

Skill in –

• Reading and applying City Parking Ordinances, training manuals, street maps, and other job manuals
• Critical thinking and advanced service skills
• Handling and assisting the public with questions and concerns
• Solving problems and addressing public concerns
• Testifying in court
• Handling parking citation and violation reports
• Establishing and maintaining good relationships
• Dealing tactfully with the public