IT Customer Support - Journey

Salary : $74,268.00 - $99,924.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Job Number: ITD_ITCSJ_#1104_2026
Department: Washington State Patrol
Division: Information Technology Division
Opening Date: 10/30/2026
Closing Date: 11/8/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step


Description
If you answer YES to any of these questions this is the perfect opportunity for you!

• Are you a self-starter with strong leadership skills?
• Do you thrive in a team environment?
• Do you want a position with career growth opportunities ?

About the Agency & Division:
The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Duties
The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals. As an IT Customer Support - Journey, this position directly supports the WSP's mission, vision, and goals as well as the Information Technology Division's (ITD) mission to deliver and support the best technology to enable our customers to provide safe, effective, and efficient services.

Our new teammate will be able to:

• Provide guidance and elevated technical support to the other CSU Technicians.
• Acts as a technical resource to the other technicians.
• Ensure compliance with best practices and applicable policies.
• Trains, coaches, and mentors the other CSU technicians.
• Implements Lean process improvements in the work order processing.
• Provides technical expertise and support services for major systems, databases, and/or information technology projects that impact mission critical agency programs.
• This position performs advanced customers service work to meet customer needs.
• Uses broad technical and specialized knowledge of the agency's mission and business needs to successfully support customers.
• Acts as a liaison between CSU and other ITD units to improve the daily workflow and overall communications between units.
• Prepares and distributes communication technology related issues complete with background, options, risks, and recommendations to the organizational chain of command.
• Assist in developing and implementing IT standards, methods, tools, procedures, and processes.
• Coordinates with IO to create, test, troubleshoot, modify, and maintain computer images used on WSP devices.
• Process new iPhone, air card, hotspot, MiFi, accessory purchase requests.
• Manage all Verizon, T-Mobile, and AT&T accounts.
• Process hardware and software upgrades.
• Maintain Apps, Apple business manager.
• Process iPhone destruction requests.

Qualifications


Required Qualifications:

• Four (4) years of entry-level experience as an IT professional in an enterprise organization supporting 24x7 critical systems OR
  • An Associate's degree or higher in Computer Science or Information Technology OR
  • Completion of a two (2) year accredited vocational training program in information technology or related program
    • Working experience may be substituted for education year for year.
• Three (3) years' experience in the support and use of the following technologies/software:
  • Microsoft Windows 10 or higher operating systems.
  • Microsoft Office products.
  • Wireless devices.
  • Network connectivity
  • Smart device technology.
  • Enterprise Mobility Management technology.
• Two (2) years of intermediate-level experience as an IT professional in an enterprise organization (can include consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology).

The full position description is available upon request.
Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the .

The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship.

Supplemental Information


NOTE: This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.
Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please to determine your eligibility.
For more information regarding how to apply for this position , please click here.

Questions?

Please contact Aleesha Brown at or via e-mail at
Check us out on: WSP's Website | Facebook | Twitter | Instagram | YouTube | LinkedIn
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


2250-1 No additional point value is given for questions 1-3. Have you ever worked for the Washington State Patrol (WSP)?

• Yes
• No

02


2250-2 If you answered "yes" to question #1, what month/year were you last employed with WSP?
03


2250-3 If you answered "yes" to question #1, what district/division were you assigned to prior to separation from WSP?
04


+WSP-PBE01 - The Washington State Patrol has strict hiring standards for all employees within our agency. Carefully review questions 5 - 23 and respond honestly. If you are selected to move forward in the hiring process, you will be required to respond to these questions during a polygraph test. UNTRUTHFUL RESPONSES WILL RESULT IN YOUR PERMANENT DISQUALIFICATION FOR EMPLOYMENT WITH OUR AGENCY. "POSSESSION" is defined as having actual physical control of any illegal (non-prescribed) drug for personal use with the intent to commit a crime. "USE" is defined as trying, testing, or experimenting - which includes but is not limited to - tasting, smoking, injecting, absorbing, sniffing, or inhaling. Do you understand the importance of answering these questions honestly AND that untruthful responses will permanently disqualify you from employment with our agency?

• Yes
• No

05


+WSP-PBE02 - For the questions related to past drug use, definitions of illegal Schedule 1-5 drugs are listed here for your reference: Schedule I (RCW 69.50.204) - Examples could include: Codeine, Heroin, Morphine, Ecstasy, LSD, Peyote, GHB, Methaqualone, Cannabis, etc.Schedule II (RCW 69.50.206) - Examples could include: Opium, Cocaine, Codeine, Hydrocodone, Oxycodone, Methadone, Methamphetamine, Amphetamine, Depressants, Hallucinogenic substances, etc. Schedule III (RCW 69.50.208) - Examples could include: Stimulants, Depressants, Hallucinogens, Ketamine, Anabolic steroids, Hallucinogenic substances, etc. Schedule IV (RCW 69.50.210) - Examples could include: Barbital, Diazepam, Fludiazepam, Halazepam, Lorazepam, Phenobarbital, etc. Schedule V (RCW 69.50.212). Have you possessed or used any non-prescribed Schedule 1-5 drugs (except for Cannabis) over five (5) times combined within the last 10 years? This also applies to synthetic versions of these drugs.

• Yes
• No

06


+WSP-PBE03 - Have you possessed or used any non-prescribed Schedule 1-5 drugs (except for Cannabis) in the last three (3) years? This also applies to synthetic versions of these drugs.

• Yes
• No

07


+WSP-PBE04 - Have you possessed or used Cannabis in the past one (1) year - excluding topical CBD oils, creams, etc.?

• Yes
• No

08


+WSP-PBE05 - Have you been convicted of Driving Under the Influence (DUI) within the last 10 years?

• Yes
• No

09


+WSP-PBE06 - Have you been convicted of a misdemeanor involving DUI more than once?

• Yes
• No

10


+WSP-PBE07 - Have you ever injected any non-prescribed illegal drugs?

• Yes
• No

11


+WSP-PBE08 - Have you ever knowingly trafficked, sold, offered to sell, or transported for sale any illegal drugs after age 13?

• Yes
• No

12


+WSP-PBE09 - Have you ever possessed or used any non-prescribed Schedule 1-5 drugs (except Cannabis) after submitting any law enforcement application?

• Yes
• No

13


+WSP-PBE10 - Have you ever possessed or used Heroin or its derivatives?

• Yes
• No

14


+WSP-PBE11 - Have you ever used or illegally possessed any non-prescribed Schedule 1-5 drugs while employed by a law enforcement agency (this includes military law enforcement)?

• Yes
• No

15


+WSP-PBE12 - For the following questions, the term "conviction" refers to any disposition adverse to you. A decision not to prosecute, a dismissal, or acquittal will not be considered a conviction for the purpose of these questions; however, a dismissal received after a period of probation, suspension, or deferral of prosecution or sentence will be considered a conviction for the purposes of these questions. Have you ever been convicted of a felony?

• Yes
• No

16


+WSP-PBE13 - Have you intentionally inhaled (huffed) any aerosol or substance (nitrous oxide, whippets, paint, glue, DXM, etc.) in the last three (3) years?

• Yes
• No

17


+WSP-PBE14 - Have you ever been convicted of a misdemeanor involving the use or possession of firearms in the commission of a crime, crimes of violence (i.e., domestic violence, assault, sex crimes, etc.), or controlled substances?

• Yes
• No

18


+WSP-PBE15 - Have you been convicted of a misdemeanor in the last three (3) years?

• Yes
• No

19


+WSP-PBE16 - Have you been convicted of a misdemeanor (other than those listed in PBE14) OVER the age of 21?

• Yes
• No

20


+WSP-PBE17 - Have you ever been convicted of a misdemeanor UNDER the age of 21?

• Yes
• No

21


+WSP-PBE18 - Have you been convicted of more than two (2) major moving violations (Reckless Driving, Negligent Driving 2nd Degree, etc.) in the last five years?

• Yes
• No

22


+WSP-PBE19 - Have you ever been convicted of a crime or had a charge reduced or dismissed for any reason?

• Yes
• No

23


+WSP-PBE20 - If you answered Yes to one or more questions listed in #5 through #22, you MUST provide detailed information (including dates) for each situation. NOT PROVIDING AN EXPLANATION FOR EACH YES ANSWER WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION FOR THIS POSITION. If you marked No to each of these questions please type -Does not apply-.
24


+WSP - Are you legally authorized to work in the United States?

• Yes
• No

25


+WSP - Will you now or in the future require 'sponsorship for an immigration-related employment benefit?For purposes of this question "sponsorship for an immigration-related employment benefit" means "an H-IB visa petition, an 0-1 visa petition, an E-3 visa petition, TN status and 'job flexibility benefits' (also known as 1-140 portability or Adjustment of Status portability) for long-delayed adjustment of status applications that have been pending for 180 days or longer." (please contact us at the email address on the bottom of this job posting if you are uncertain whether you may need immigration sponsorship or desire clarification.)

• Yes
• No

26


+WSP - Do you posses a valid, unrestricted Washington state driver's license or can you obtain one within 30 days of employment?

• Yes
• No

27


+WSP - Which of the following best describes your highest level of education in Computer Science or Information Technology?

• High School Diploma or GED Equivalent.
• Two (2) year accredited vocational training program.
• Associates Degree.
• Bachelor's Degree.
• Masters degree or higher.
• None of the above.

28


Which one describes your working experience at a entry-level as an IT professional in an enterprise organization supporting 24x7 critical systems?

• I have AT LEAST 1 year of this type of experience.
• I have one year of this type of experience.
• I have two years of this type of experience.
• I have three years of this type of experience.
• I have four years of this type of experience.
• I have five years of this type of experience.
• I have six years of this type of experience.
• I have 6 or more years of this type of experience.
• I do not have this type of experience.

29


Do you have one year experience in the support and use of the following technologies/software in an enterprise organization?

• Microsoft Windows operating systems
• Microsoft Office products
• Wireless devices
• Network connectivity
• Smart device technology
• Enterprise Mobility Management technology

30


How many years of experience providing information technology (Tier 1 or higher) customer service in a help desk position or related role?

• Less than two years
• Two years
• Three years or more
• No experience.

31


Which of the following best describes your experience in intermediate-level experience as an IT professional in an enterprise organization (can include consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology)

• I have LESS THAN one year of this experience.
• I have AT LEAST one year of this experience.
• I have 2 years of this experience.
• I have 3 years of this experience.
• I have 4 years of this experience.
• I have 5 years of this experience.
• I have 6 years or more of this experience.
• I do not have this experience.

32


+WSP - Where did you learn of this opportunity?

• WSP Recruiter/Event
• Family/Friend works for WSP
• WSP Website
• Hiring event/workshop
• JBLM Event
• Social Media
• VERG Meeting
• Indeed
• ZipRecruiter
• Careers.wa.gov
• Statewide Distribution List
• Email Broadcast
• Other

Required Question