Medicare Part B Operations Supervisor, Revenue Cycle

Role Description

CVS Pharmacy has an exciting opportunity for a full-time Supervisor, Revenue Cycle to lead a team focused on obtaining, verifying, and logging Medicare Part B documentation. In this role, you will drive day-to-day team performance, support training and development, and serve as a key escalation resource for complex documentation issues to help ensure compliance and operational excellence. This is a great opportunity for a collaborative leader who thrives in a fast-paced environment and is passionate about developing talent while improving outcomes.

We support our leaders with the tools, training, and resources they need to succeed, along with a collaborative team culture that values partnership, accountability, and continuous improvement.

Key Responsibilities

• Lead day-to-day team operations by monitoring productivity, quality, and performance in a high-volume revenue cycle environment.
• Coach, mentor, and develop colleagues by providing guidance, support, and best-practice expertise on core responsibilities and escalations.
• Create, maintain, and enhance job aids, workflows, and policy and procedure documentation to support consistency and compliance.
• Generate and analyze reports to identify trends, improve performance, and support achievement of functional goals.
• Drive tracking and trending efforts to resolve unbilled issues and ensure timelines and deliverables are met.
• Build strong partnerships with internal and external stakeholders, including vendors, front-end operations, and payer relations teams, to promote compliance and operational success.
• Hire, onboard, train, and retain top talent needed to meet performance goals and business objectives.
• Manage key administrative leadership responsibilities, including payroll, timesheet review, interviewing, and performance management.

Qualifications

• 1+ year of experience in insurance billing, collections, accounts receivable, health plan claims processing or adjudication, or a related healthcare insurance field.
• 1+ year of leadership experience with a demonstrated ability to guide team performance and support employee development.

Preferred Qualifications

• Experience with Medicare Part B documentation verification, billing, and/or collections.
• 3+ years of experience in insurance billing, collections, accounts receivable, health plan claims adjudication, or a related healthcare insurance field.
• Proven ability to coach, develop, and inspire employees while setting meaningful team goals that drive performance.
• Strong problem-solving skills with the ability to identify creative solutions and foster innovation within the team.
• Ability to build a highly productive team through clear communication, feedback, and collaboration.
• Experience working in a high-volume, fast-paced production environment.
• Exceptional organizational skills with the ability to prioritize effectively, manage multiple responsibilities, and deliver results.
• Strong presentation, written, verbal, and interpersonal communication skills.
• Experience with accounts receivable reporting, including trending, aging, and forecasting.
• Advanced proficiency in Microsoft Office applications, particularly Excel.
• Ability to interpret, translate, and analyze large data sets to support informed decision-making.
• Self-motivated with the ability to work independently and collaboratively across cross-functional teams.
• Rhode Island Pharmacy Technician License (Tech II).
• CPhT Certification by PTCB.

Education

• Verifiable High School Diploma or GED required.
• Associate’s Degree preferred.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $43,888.00 - $102,081.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Company Description

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.