Customer Service Representative

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

Staples is business to business. Youre what binds us together.

At Quill, we make it easy for businesses to get the products they need to succeed. We help organizations of all sizes simplify purchasing while delivering an outstanding customer experience.

We're looking for motivated, sales-driven professional who enjoy building relationships, solving customer challenges, and closing business. As a Category Inside Sales Specialist, Print & Promotional, you'll work with existing and prospective customers, uncover opportunities, recommend solutions, and help drive revenue growth. If you're competitive, goal-oriented, and energized by earning incentives for your success, this role offers an exciting opportunity to build your sales career with a trusted industry leader.

Why Join Quill?

• Competitive base salary plus incentive opportunity
• Established brand with a strong reputation and loyal customer base
• Career development and growth opportunities within sales
• Collaborative team environment with ongoing coaching and support
• Opportunity to make a direct impact on customer success and company growth

What You'll Do

• Convert leads and opportunities into profitable sales while delivering exceptional customer service.
• Partner with Account Managers and Key Account Managers to support high-value customer accounts and strategic projects.
• Manage inbound and outbound opportunities across multiple lead channels, including web, chat, and sales-generated leads.
• Build relationships with customers to identify needs and recommend tailored solutions.
• Maintain a healthy sales pipeline and accurately track opportunities within CRM systems.
• Collaborate with cross-functional partners including sales teams, merchants, and vendors to deliver customer solutions.
• Increase customer spend and share of wallet through consultative selling and trusted advisor relationships.
• Consistently achieve or exceed sales, revenue, and margin goals.

What You Bring

• A competitive spirit and passion for achieving results.
• Strong communication, negotiation, and relationship-building skills.
• Confidence engaging customers and influencing purchasing decisions.
• Ability to thrive in a fast-paced, performance-driven environment.
• Strong organizational and time management skills.
• Resilience, persistence, and a positive attitude when facing challenges.
• Customer-focused mindset with a commitment to delivering value.
• Desire to learn, grow, and contribute to team success.

Basic Qualifications

• Minimum 1 year of sales, business development, customer service, or related experience.
• High School Diploma or GED.

Prefered Qualifications

• Experience selling or supporting print and promotional products and solutions.

What We Offer

• Competitive base pay plus incentive opportunity
• 112 hours of PTO
• 7 paid holidays plus 1 floating holiday
• 401(k) with company match
• Medical, dental, vision, and wellness programs
• Associate-led Business Resource Groups
• Employee discounts across Staples and retail offerings

• Professional development and career advancement opportunities

The salary range represents the expected compensation for this role at the time of posting. ?The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.???Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.??

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.