Customer Service Representative

POSITION SUMMARY: The Technical Assistance Center (TAC) team provides technical support to the company’s end users over the phone, in person, or remotely via remote access software. Responsibilities for Outfitter Experience include creation of incident tickets, providing front line technical support and other daily tasks and project tasks as assigned. ESSENTIAL FUNCTIONS: Provides front line technical support via phone, email, and chat. Provides password support using tools, such as, Microsoft Active Directory. Works within remote management tools to find information and deploy resolution to endpoints. Maintains ticket creation and management. Stages automated messages and communications to end users. Creates knowledge base articles based on day-to-day ticket resolution. ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS: Minimum Degree Required:Diploma/GED Preferred Degree: BS Degree in Computer Science or Related Field Certificate(s) or License(s): CompTIA and ITIL certifications are preferred. Experience: 2 years of experience in a call center or customer service environment KNOWLEDGE, SKILLS AND ABILITY: Intermediate knowledge of computing systems including, but not limited to: Microsoft and Apple operating systems, Microsoft Office, Microsoft Active Directory, as well as ability to learn new systems as they are implemented into the enterprise. Ability to provide world-class customer service to end-users via an omni-channel communication approach. Ability to explain complex technical solutions in a precise, simplified manner. Flexibility and a passion to grow and learn. Ability to balance role expectations with other initiatives and projects. TRAVEL REQUIREMENTS: Some initial requirements may be present for training but not regularly. PHYSICAL REQUIREMENTS: Regularly performs computer work, stands and sits. Occasionally walks. Seldom/never lifts up to 50lbs. INDEPENDENT JUDGEMENT Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices. Part Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io. Bass Pro Shops #J-18808-Ljbffr