Valet Supervisor

The Lodge atWhitefish Lake , one ofMontana's AAA Four Diamond resorts, is seeking a Valet Supervisor tojoin our Guest Services Team at $18 Hourly + Tips. All employees receiveperks of $50 rooms at any of our properties, and discount rates at our spa,restaurant, and retail. The Lodge atWhitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront,leisure and outdoor activity destination. The Lodge is a 4-star hotel locatedonly 5 minutes from downtown Whitefish and 10 minutes from Whitefish SkiResort. Our customer experience focuses on authentic Montana hospitality thatcreates lasting memories. The Hotel is one of several family-owned businessesunder Averill Hospitality. PRINCIPLERESPONSIBILITIES AND POSITION PURPOSE: The ValetSupervisor is responsible for overseeing daily valet and shuttle operations,ensuring exceptional guest service, efficient team performance, and safe,organized transportation services. This position works closely with theDirector of Front Office and assists in coordinating staffing, shuttleoperations, and communication between departments. MAIN DUTIESAND RESPONSIBILITIES: Superviseand support the valet and bellman team to ensure efficient daily operations andexcellent guest service. Assistwith team scheduling to ensure appropriate staffing levels for valet andbellman operations. Assistwith shuttle coverage for scheduled hotel shuttle loops and airporttransportation when necessary to maintain adequate service and coverage. Communicateschedule changes, transportation needs, or operational concerns to theappropriate team members. Reporton any staffing needs, operational concerns, guest issues, equipment needs, orother matters requiring attention to the Director of Front Office. Providedirection, training, and support to valet and bellman team members. Ensureuniform guidelines are adhered to and luxury standards are being followed. Helpensure team members follow established procedures, safety standards, andservice expectations. Maintainclear communication with Front Office and other departments regarding valet andbellman operations. Sharepertinent information from meetings with the valet and bellman team as needed. Assistwith resolving day-to-day operational challenges and provide leadership supportto the team. Promotea professional, welcoming, and guest-focused environment always. Performother duties as assigned by the Director of Front Office. SPECIFIC JOBKNOWLEDGE, SKILLS AND ABILITY Abilityto communicate effectively verbally, in writing, and over the phone, withStaff, Senior Management team members, and Ownership. Excellentleadership, interpersonal and problem-solving skills. Usesuggestive selling techniques to promote services of the hotel. Abilityand willingness to adhere to all Averill Hospitality policies and ensuredepartmental personnel compliance. Abilityand willingness to work with various office equipment and software systems. Mustmaintain a positive influence in the community and positive relations with areavendors. Ableto operate manual transmission. Gooddriving record (no more than 3 moving violations in the last 3 years; no DUI,DWI, reckless driving, or suspended/revoked license. Teamwork– Balances team and individual responsibilities, exhibits objectivity andopenness to others’ views, welcomes feedback, contributes to building apositive team environment, and prioritizes the team’s success above owninterests. Quality– Meets productivity standards, completes work promptly, strives to increaseproductivity, works quickly and efficiently. GuestService – Responds promptly to guests’ needs and takes ownership of the overallguest experience. Professionalism– Respectably approaches others, reacts well under pressure, treats others withrespect and consideration regardless of status or position, acceptsresponsibility for own actions, follows through on commitments. Profitability– Makes a conscientious effort to help minimize waste of products, equipment,and supplies to increase the department’s profitability and the entireproperty. Demonstratesthe ability to perform effectively in high-stress environments, adapt quicklyto unexpected changes, and manage demanding workloads while maintainingcomposure, focus, and professionalism. Assistin any other duties as needed. This position may be required to perform otherand additional duties assigned by the Resort Manager and/or General Manager. ORGANIZATIONALRELATIONSHIPS Positiondirectly reports to (titles): Directorof Front Office GeneralManager PHYSICALREQUIREMENTS Walking,climbing stairs, Crouching/Bending/Stooping, Pushing/Pulling, Lifting/Carrying(20 lbs.) will be required for this role. QUALIFICATIONSTANDARDS EDUCATION HighSchool or High School equivalent is an asset EXPERIENCE/LICENSES OR CERTIFICATES Minimumof 2 years’ experience in hospitality industry as an asset. Mustbe at least 18 years of age with a valid driver’s license. SCHEDULE /HOLIDAYS/ PTO: This positionrequires regular, reliable, and punctual attendance. The Valet Supervisor isexpected to usually keep a 5-day-a-week schedule but adjust as needed accordingto business needs; for example, a 6-day week may be required during peakbusiness periods. A work week of up to 50 hours per week can be expected.However, it can be more or less, depending on business needs. Working evenings,weekends, and holidays may be required. Holidays and PTO are in accordance withthe AH Exempt Employee policies as outlined in the Employee Handbook.Typically, PTO will not be permitted during June 15 - September 15 and December15 – January 5. NOTICE: Standing,bending, stooping, and lifting weights up to and including 50 lbs. may berequired. The hospitality business functions seven (7) days a week, twenty-fourhours a day. In addition, this is a hospitality business, and a hospitableservice atmosphere must be always projected. #J-18808-Ljbffr Kaizen Lab Inc.