Salesforce Business Analyst
The Judge Group Inc
The Salesforce Business Analyst supports the client's mission by analyzing business processes and delivering technology solutions within Salesforce. The role enhances service delivery, streamlines workflows, and improves data-driven decision-making across divisions.
Key Responsibilities
- Requirements Gathering with stakeholders, SMEs, and cross-functional teams
- Business Process Analysis for transportation services, permitting, customer service, and operations
- Documentation of user stories, process flows, use cases, and acceptance criteria
- Agile Collaboration during sprint planning, grooming, and review sessions
- Salesforce Solutions including custom objects, flows, validation rules, reports, dashboards, and automations
- Compliance with state regulations, accessibility standards, security, and data privacy
- System Enhancements with developers, admins, architects, and vendors
- User Acceptance Testing strategies, plans, scripts, and facilitation
- Post-Implementation Support including troubleshooting and adoption assistance
- Training Materials and SOPs for staff
- Reporting & Analytics for operational monitoring and executive decision-making
- Data Quality initiatives and continuous improvement
- Bachelor's degree in Information Systems, Business Administration, or related field
- 7+ years as a Business Analyst (government/public sector preferred)
- Hands-on Salesforce experience (configuration, reporting, workflows)
- Strong business process analysis and documentation skills
- Experience in Agile/hybrid environments
- Excellent communication with non-technical stakeholders
- Salesforce certifications (Administrator, Business Analyst)
- Experience with government systems or transportation services
- Familiarity with ADO , Jira
- Knowledge of APIs , middleware, and data governance
- Accessibility compliance experience
- Public sector awareness and accountability
- Stakeholder engagement across diverse departments
- Process improvement and service optimization
- Data analysis and reporting
- Regulatory and compliance sensitivity
- Clear documentation and communication
Vacancy posted 5 days ago
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