Insurance Customer Service Representative (CSR)

Job Description

Job Description

We are seeking a motivated, detail-oriented Internal Customer Service Representative (CSR) to join our growing Farmers Insurance agency in Lacey, WA. This is a full-time, in-office role designed for an enthusiastic individual looking to build a career in the insurance industry. Entry-level candidates are preferred, as we are fully prepared to train the right person. You will support our expanding client base by managing daily service requests, onboarding new clients, and assisting with agency promotion.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Weekly Team Meetings

Licensing Assistance

Flexible Schedule

Home & Work Life Balance

Business Casual

Paid Holidays

Team Building Events

Appreciation Lunches

Client Servicing: Answer inbound calls and emails regarding Farmers policy changes, billing inquiries, and claims.

New Business Onboarding: Assist incoming clients with application completion, documentation gathering, and initial account setup.

Lead Response: Follow up promptly with online leads to provide information and schedule consultations with our agents.

Agency Promotion: Actively cross-sell and up-sell existing clients on relevant Farmers insurance products to maximize their coverage.

Data Management: Maintain accurate, detailed client records within our agency management system.

High school diploma or equivalent required.

No prior insurance experience required. Financial experience and or insurance a plus.

Willingness to obtain a Washington State Property and Casualty (P&C) insurance license. We will support your license training/testing.

Strong written and verbal communication skills for effective digital and phone interaction.

Basic proficiency with standard office software and a willingness to learn Farmers systems.

Strong interpersonal skills with a passion for helping people in the local community.

Base/Incentives: $40,000 $60,000+ annually.

Location: Lacey, WA (100% In-Office) in the Hogum Bay development area.

Commissions for successful cross-selling. Gateway to moving into sales and uncapped earning potential.

Paid time off of holiday pay.

Licensing support and paid training.