Director, Renewals

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Director of Renewals will lead global teams responsible for customer renewals and novations. This role leverages deep renewals expertise to design and scale a best-in-class process. Key Responsibilities Define and execute strategies to maximize renewal rates and minimize churn. Design, build, and scale robust renewals and novations processes, systems, and KPIs. Build and lead high-performing teams with clear accountability and performance metrics. Coach, mentor, and develop team members to consistently exceed targets. Partner closely with Sales, Customer Success, Finance, Delivery, and Product to ensure end-to-end alignment and execution. Analyze renewals and novations data to identify trends, risks, and growth opportunities. Establish strong relationships with key customers to understand needs and drive long‑term retention. Deliver regular performance reporting and insights to senior leadership. Monitor industry trends and competitive dynamics to inform strategy and continuous improvement. Qualifications Significant experience leading renewals in a SaaS environment. Proven success building and scaling global, high‑performing teams. Consistent track record of meeting or exceeding renewal and revenue targets. Strong execution mindset with the ability to operate in complex, cross‑functional environments. Demonstrated leadership, communication, and stakeholder‑influencing skills. Strong analytical capabilities with a data‑driven decision‑making approach. Hands‑on experience with CRM platforms and renewal management tools. Seniority level Director Employment type Full‑time Job function Customer Service Industries Software Development IT Services and IT Consulting #J-18808-Ljbffr