Relationship Banker I

**About the Position:***The schedule for this position is Monday through Friday 12pm-9pm, with one required Saturday shift per month from 9am-3pm. This position has a starting rate of $20/hr. and is eligible for a shift differential equivalent to a 10% increase of hourly wage for hours scheduled and worked after 5pm on weekdays, and time scheduled and worked on Saturdays. Throughout the first year of employment, the hourly pay may increase by as much as 7.5% subject to successful onboarding and performance.*As a Relationship Banker, you are the first point of contact for customers. You perform a number of client-facing functions, including providing excellent customer service to First Internet Bank customers; responding to customer inquiries via phone, email and chat; and supporting deposit/payment processing, New Accounts, Wire Transfers, ACH and other general banking services.**What You Will Do:*** Respond to customer inquiries about Deposit Accounts, Loan Accounts, Wire Transfers, ACH, Bill Payment, and questions on other bank services and procedures.* Explain features and benefits, provide options, determine the next best product or service for all customers. The Bank emphasizes a needs-based sales environment* Interact with the other staff in customer service along with employees of the bank’s other departments in order to meet the needs of the customer* Open or verify new deposit accounts* Process incoming deposits and payments* Enter and verify wire transfers* Some essential functions of the position cannot be performed remotely and require on-site work in order to maintain customer relationships and administrative tasks while also providing cross department support* Perform other duties as assigned**What We’re Looking For:*** Minimum 1 year of relevant customer service experience in retail banking is preferred* Exceptional customer service skills and commitment to excellence* Strong self-initiated problem solving skills* Strong written and oral communication skills* Strong PC and Internet skills* Attention to detail* Flexibility of schedule is a plus**Working Conditions/Demands:*** Professional office setting.* Primarily sedentary position requiring long periods of time working at a computer.* Must be able to move throughout the office and buildings to obtain or relay information.* Must be able to perform the essential functions of the position with or without reasonable accommodation.We’re not just another bank and we’re not looking for just another employee. Since 1999, First Internet Bank has been dedicated to finding a better way to bank and doing things that have never been done before. Yes, we really were the first state-charted, FDIC insured bank to operate entirely online and we have been leading the way ever since.**Our benefits package includes the following and so much more:*** Medical Dental, Vision Insurance* 401(k) Retirement Plan with Generous Match* Professional Development Reimbursement* 3 Weeks Paid Vacation Plus Paid Holidays* Paid Volunteer Time* Business Apparel AllowanceEqual Opportunity Employer - Women, Minorities, Veterans and Individuals with DisabilitiesIf you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy. Click to read more.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). Click to read more. #J-18808-Ljbffr