Project Manager, Process Improvement & Implementation

Job Description

CTG is seeking to fill a Project Manager, Process Improvement & Implementation position for a top technical client. We are looking for candidates who have both software implementation and digital marketing experience.

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Location: Morrisville, NC- Hybrid work schedule

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Duration: 6+ months contract, with possibility for extension

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Hourly Rate : $65.00/hr

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Duties:

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• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
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• Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
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• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
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• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
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• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
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• Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
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• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
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• Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
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• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.
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Experience:

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• 7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
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• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
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• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
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• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
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• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.
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Preferred Qualifications:

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• Lean Six Sigma Green Belt or Black Belt certification.
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• PMP, Agile/Scrum, Prosci, or similar project or change management certification.
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• Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
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• Experience in consulting, transformation, marketing, operations, or shared-services environments.
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Education:

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• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.
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• Equivalent relevant professional experience may be considered.
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• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
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