Project Manager, Process Improvement & Implementation

CTG is seeking to fill a Project Manager, Process Improvement & Implementation position for a top technical client. We are looking for candidates who have both software implementation and digital marketing experience.

Location: Morrisville, NC- Hybrid work schedule

Duration: 6+ months contract, with possibility for extension

Hourly Rate : $65.00/hr

Duties:

• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
• Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
• Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
• Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.

Experience:

• 7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification.
• PMP, Agile/Scrum, Prosci, or similar project or change management certification.
• Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
• Experience in consulting, transformation, marketing, operations, or shared-services environments.

Education:

• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.
• Equivalent relevant professional experience may be considered.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.