Director, Premium Customer Experience - Wealth Integration

Lead the premium customer experience strategy across multiple functional areas Define and execute a multi-channel strategy Partner across organizations to uncover future opportunities for premium customer experience enhancements Establish processes and routines to address key customer pain-points Ensure all customer, partner, and regulatory interactions meet Citi's compliance standards Requirements 15 or more years of experience in customer experience management, product management, or marketing management Demonstrated people leadership experience Deep knowledge of consumer banking and card products Ability to operate effectively across multiple functions Strong commercial acumen Skilled at building and sustaining relationships with senior internal stakeholders and external partners Bachelor's degree or equivalent from an accredited university Core Competencies Demonstrates extensive experience in customer experience management and product management, with a strong focus on enhancing premium customer interactions and ensuring compliance with regulatory standards. Proven ability to lead cross-functional teams and build strategic relationships with stakeholders. Highest-signal resume keywords Customer Experience Management Product Management People Leadership Consumer Banking Knowledge Commercial Acumen ATS Optimization Keywords Soft Skills Relationship Building Cross-Functional Collaboration Certifications & Qualifications Bachelor's Degree Industry Keywords Premium Customer Experience Multi-Channel Strategy Compliance Standards Customer Pain-Points Stakeholder Engagement #J-18808-Ljbffr Jobtailor