Supportive Case Manager

Supportive Case Manager

Travis County Health and Human Services (HHS) serves the community under the guidance of the Commissioners Court. We address community needs through internal and external investments and services. We strive to maximize quality of life for all people in Travis County by protecting vulnerable populations, investing in social and economic well-being, building a shared understanding of our community, and promoting healthy physical, behavioral and environmental living. TC-HHS is looking for a full-time Supportive Case Manager and be part of a mission-driven team that shows up every day for our community. This role offers outstanding benefits, including hybrid work opportunities, generous paid vacation and sick leave, comprehensive health, dental and vision insurance, access to a free health clinic for you and your dependents, a robust retirement plan, and much more. You'll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another; celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human. We're looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you're passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we'd love to hear from you. The Supportive Case Manager determines applicants' eligibility for a variety of financial assistance and social services. Interviews clients, collects and completes required eligibility documentation, determines eligibility for financial and social services assistance and monitors client progress and usage of assistance. Provides supportive case management services to clients and families. Develops client/family individualized service plans and monitors progress. Utilizes community resources to assist clients and their families.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include needs assessments, developing client service plans, and accessing community resources to assist clients with problem-solving assistance and functioning as an advocate on behalf of the client. This classification may require a flexible work schedule in order to meet the needs of the department.

Duties and Responsibilities

• Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an "as needed" basis for clients unable to come to the service site.
• Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention.
• Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.
• Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.
• Provides supportive case management, and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.
• May assist clients in obtaining vocational and employment services, housing and basic needs, education.
• Performs other job-related duties as assigned.

Minimum Requirements

Education and Experience : Bachelor's degree in one of the Social or Behavioral Sciences AND two (2) years experience in social services related work; OR, Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Valid Texas Driver's License. Preferred: Master's Degree Bilingual in English and Spanish Knowledge, Skills, and Abilities : Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Local social services, organizations and programs and the resources available.
• Federal, State and Local program laws and requirements.
• Modern office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.

• Providing assistance to clients.
• Interviewing techniques.
• Problem-solving and decision-making.
• Experience with client goal setting and case plans.
• Ability to conduct client needs assessments
• Crisis intervention.
• Developing individual service plans
• Referring clients to appropriate social services organizations and programs.
• Crisis intervention and counseling techniques used in trauma, grief or crisis situations
• Obtaining services for clients.
• Planning and organizing social service programs and activities
• Math computation.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.

• Deal effectively with persons experiencing crises and economic stress.
• Work effectively and courteously under high-pressure circumstances.
• Prepare accurate and complete records and reports.
• Staff cases in consultation with other professionals as needed
• Demonstrate consistent, sound, and mature judgment in the effective and efficient use of human and financial resources.
• Manage time well and meet timelines.
• Communicate effectively.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, community outreach and other organizations, clinical and other social service providers, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions. Work Hours: 8 am - 5 pm, Monday-Friday. Location: 5325 Airport Blvd., Austin, TX Department: Health & Human Services Criminal, Driving, Education, and Employment Background Checks Required. For updates or questions on this position, contact: View email address on click.appcast.io

Benefits

Employment at Travis County comes with a full array of benefits. We offer comprehensive health insurance, a no-cost, on-site Health and Wellness clinic, longevity pay, paid vacations, sick time and personal holidays, not to mention an industry competitive salary structure and a friendly, stable work environment.