Account Manager II

Description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Aligned with Account Executive function to support renewal process and to act as primary point of contact for handling customer concerns, account issues and escalated support inquiries for defined group of existing Commercial accounts. Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products and for ensuring solutions meet customer needs. Performs other duties as assigned.

The Account Manager is responsible for building relationships with new clients while maintaining existing client base, coaching clients on all aspects of Medica's programs/products and client implementation. This role will also be responsible for the effective and timely resolution of service issues.

The Account Manager will work with both fully insured clients and self-funded clients.

Key Accountabilities

• Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
• Partner with SRMs and AEs to support new business processes and support renewals, including financial analysis and reporting.
• Educate and consult clients on Medica's programs, products, and administrative processes.
• Build and maintain strong relationships with brokers, clients, and internal teams.
• Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
• Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.

Qualifications:

• Bachelor's degree and 3+ years of experience OR 7+ years of applicable experience without degree.
• Relevant experience includes Account Management, Group Health, Benefits Administration, Human Resources, etc.
• Nebraska Life and Health License or the ability to obtain within the first 90-days of employment.
• Knowledge of/experience with both fully insured and self-funded products.

Skills and Abilities:

• Represent Medica in a positive manner in the market by participating in company-sponsored events, programs, and educational opportunities.
• Demonstrated proficiency in working with fully insured health plans.
• Be the primary point of contact and build long-term relationships with clients.
• Exceed client and broker partner expectations through proactive communication and best-in-class service.
• Develop and cultivate trusted adviser relationships with key accounts, customer stakeholders and executive sponsors.
• Track and clearly communicate the progress of initiatives and stated metrics to internal and external stakeholders, as applicable.
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for collaborating with the Sales team to successfully on-board and integrate new clients.
• Serve as liaison for clients and internal stakeholders.

This position is an Office role, which requires an employee to work onsite at our Omaha, NE office, on average, 3 days per week.

The full salary grade for this position is $55,600 - $95,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $55,600 - $79,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.