Client Relations Manager

Required Skills & Experience

-3+ years of people management experience within facilities, workplace services, or office services, hospitality

-Experience working in professional services and leading frontline teams

-Comfortable working within ticketing and work order systems, ideally Ivanti

-Strong facilities and office services knowledge with the ability to assess requests and determine priority

Job Description

Insight Global is looking for a Client Relations Manager, Facilities & Office Services to join a hospitality services client supporting a financial services account in Richmond, VA. This individual will oversee day-to-day facilities, office services, hospitality, mail, and workplace operations while leading a team of four and overseeing 2 small satellite offices. This is a fully onsite role requiring 5 days a week onsite.

Responsibilities

-Lead a 4-person team across facilities, hospitality, mail, and office services.

-Oversee daily workplace operations, service tickets, and facilities requests.

-Manage office moves, maintenance needs, and workplace projects.

-Ensure pantries, conference rooms, shared spaces, and supplies are maintained.

-Manage vendors, renewals, quotes, and service performance.

-Oversee daily facility rounds and tracking through workplace systems.

-Serve as the main escalation point for client and service issues.

-Support two satellite offices remotely.

-Coach the team, maintain morale, and drive accountability.

-Identify opportunities to improve workplace operations and service delivery.