Order Management Analyst

Order Management Analyst

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel

Unite your passion for audio innovation with high-tech product development

Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As an Order Management Analyst, you will help to develop, execute, and monitor Order Management activities for the Central America and Caribbean Accounts. Your work primarily includes complete order processing, order tracking, and any international trade operations required to deliver orders B2B/B2C. Additional responsibilities include (but are not limited to) project development, process flow improvement, informational analysis, and critical thinking to communicate with multiple teams and grow the business.

What You Will Do

• OTC (order to cash) order processing.
• Price maintenance in orders
• Provide ETA's and order-related info to customers
• Provide Territory Managers with Sales order Confirmation and feedback status.
• Follow through with Freight Forwarder/Client Coordination
• Send documentation to customers to solve claim issues.
• Communication with the internal Supply Chain to provide updated information to customers.
• Maintaining business systems to ensure accuracy and reliability.
• Develop new tools for order process improvement.
• Use internal IT systems (Example: Dealer Portal) to process and track customer sales orders.
• KPI for the position: fill rate, orders on time, Claims / RMA management, and Cancelation Orders Rate

What You Need to Be Successful

• Experience: 1 - 3 years of experience in Supply Chain, Operations, Order Management
• English: (Intermediate), written, conversational, and reading
• At a minimum, a bachelor's degree in international commerce, administration, engineering, or another related field
• Proficient in Microsoft Office suite, specifically Excel (pivot tables, basic formulas for information analysis)
• Strong written and verbal communication skills in English and Spanish
• Detail oriented
• Strong organizational skills
• Ability to Learn and Develop Skills

Bonus Points if You Have

• Experience working with CA and Caribe retail distributors.
• Experience in SAP, Power BI, and business intelligence tools.
• Integrity.
• Innovation.
• Inclusion.
• Teamwork & Respect.
• Excellence.
• Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.

What Makes You Eligible

• Successfully complete a background investigation and drug screen as a condition of employment
• This position requires the use of a HARMAN or customer-owned vehicle. As such, any offer of employment will be contingent upon having a clean driving record, which will be evaluated and determined in HARMAN's sole discretion, no more than four (4) active points for moving violations (issued by any motor vehicle agency), and no references to operating a vehicle under the influence of controlled substances within the last 10 years.

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', '@careers.harman.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on click.appcast.io.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( ) HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at View email address on click.appcast.io . Requests will be considered on a case-by-case basis in accordance with applicable law.