Service Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Manager Full Time Management Abingdon, VA, US 7 days ago Requisition ID: 1806 Salary Range: $55,000.00 To $60,000.00 Annually Meade Tractor has been providing outstanding products and service to the hard‑working landowners, landscapers, farmers, and homeowners since 2010. We are looking for dedicated employees ready to join our team and help us grow. Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. Responsibilities Ensures a clean and safe work environment for all employees. Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge. Assists with the development and training of service personnel and may complete performance reviews of service staff. Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction. Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals. Participates in the development and execution of the Corporate Service Marketing Plan. Coordinates customer clinics, field days and related promotional events. Reviews work orders for completeness and accuracy prior to customer billing. Ensures all departmental tools, equipment, and vehicles are in good working order. Manages recruiting, staffing and employee development activities for employees reporting to this position. May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget. Experience, Education, Skills and Knowledge 3+ years’ experience in Service Department operations. Ability to use standard desktop load applications such as Microsoft Office and internet functions. Ability to write and speak effectively to individuals and groups. Familiar with John Deere and competitive products. Ability to analyze and interpret internal reports. Ability to work extended hours and weekends. Excellent customer service skills. High School Diploma or equivalent experience. Equal Opportunity Employer Monday - Friday 8am to 5pm | Saturday 8am - 12pm #J-18808-Ljbffr