Automotive Service Manager

Job Description

Job Description

Description:

Service Manager

Join the Frank Leta Team

At Frank Leta, we're driven to make a positive impact on the lives of our team members, our customers, and the communities we serve. We believe exceptional service starts with exceptional people, which is why we invest in recruiting, training, and developing talented individuals who share our core values. We hire for character, provide the tools for success, and support our employees in reaching their full potential—both professionally and personally. That's the Frank Leta way.

What We Offer

• Competitive compensation: $90,000–$120,000 base salary plus commission
• Excellent work-life balance
• Positive, professional, and team-oriented work environment
• Ongoing training and career advancement opportunities
• Up to 4 weeks of paid vacation plus paid holidays
• Paid maternity and paternity leave
• Tuition reimbursement
• Flexible health insurance plans with company HSA contributions
• Company-paid life insurance
• Short- and long-term disability coverage
• 401(k) with discretionary company match of up to 25%
• Medical, dental, and vision insurance
• Employee vehicle purchase and discount programs

Responsibilities

As our Service Manager, you'll lead the daily operations of a high-performing service department while delivering an outstanding customer experience.

Key responsibilities include:

• Oversee all aspects of automotive service, repair, and maintenance operations.
• Lead a productive, efficient, and profitable service department through effective staffing, customer retention, and cost management.
• Establish departmental goals and drive performance to achieve key objectives.
• Monitor and analyze monthly sales, gross profit, expenses, and other performance metrics.
• Ensure all Acura and Frank Leta training requirements are completed and maintained by yourself and your team.
• Enforce dealership processes, including repair order write-up, dispatch, multi-point inspections, and active vehicle delivery.
• Deliver and model exceptional customer service in person, over the phone, and through email.
• Resolve customer concerns professionally and efficiently.
• Achieve dealership performance goals, including CSI, Hours per Repair Order (Hrs/RO), and Effective Labor Rate (ELR).
• Promote and maintain a safe, organized work environment.
• Manage shop equipment and special tools to ensure proper use and maintenance.
• Lead your team by exemplifying the Leta for Life culture and values.

Qualifications

• Valid driver's license with a clean driving record
• Strong knowledge of automotive repair and maintenance
• Proven leadership and team management experience
• Ability to quickly diagnose problems and make sound decisions
• Willingness to learn new technologies, repair procedures, and manufacturer specifications
• Commitment to ensuring customer vehicles are returned clean and undamaged
• Outstanding communication and customer service skills
• Strong organizational, analytical, and problem-solving abilities

Job Type: Full-Time

Compensation: $90,000–$120,000 base salary plus commission

Requirements: