Medical Front Desk Receptionist

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off

Benefits/Perks

• Career Advancement Opportunities
• Competitive Compensation
• Health Insurance

Front Desk & Reception Responsibilities

• Greet members, visitors, and pharmaceutical representative promptly and professionally
• Check members in and out for appointments
• Ensure demographic, insurance, and contact information is updated accurately at every visit
• Answer multi-line phone systems professionally and direct calls appropriately
• Check the voicemail throughout the day and communicate messages
• Schedule, confirm, reschedule, and manage appointments for behavioral health and medical services
• Monitor provider schedules and assist with appointment flow management
• Maintain organized waiting and reception areas to ensure a professional environment
• Provide exceptional customer service while maintaining professionalism during high-volume periods
• Assist members with intake paperwork, consents, and agency forms

Administrative Responsibilities

• Verify insurance eligibility and benefits
• Obtain authorizations and referrals when required
• Print Encounters and submit to billing department
• Collect co-pays, balances, and payments while issuing receipts appropriately while sending out invoices
• Scan, fax, upload, and organize documentation within the Electronic Health Record (EHR)
• Process incoming and outgoing mail, faxes, and correspondence
• Assist with medical records requests and records management
• Maintain accurate documentation of administrative actions within client records
• Support administrative audits and compliance reviews as requested
• Assist leadership and providers with clerical and operational tasks

Communication & Coordination

• Communicate effectively with providers, pharmacies, referral sources, and insurance companies
• Relay messages accurately and timely to clinical staff
• Coordinate member follow-up appointments and referrals
• Maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements
• Serve as a liaison between members and clinical staff to support continuity of care

Compliance & Professional Standards

• Maintain strict confidentiality of protected health information
• Follow all agency policies, procedures, and professional conduct standards
• Participate in staff meetings, trainings, and supervision sessions
• Adhere to HIPAA, OSHA, infection control, and workplace safety standards
• Demonstrate professionalism, empathy, and cultural sensitivity when interacting with clients experiencing mental health or substance use challenges

The duties and operational expectations above are based on the agencys established administrative and healthcare support workflows.

Qualifications
Education

• High school diploma or GED required
• Associate degree or healthcare administrative training preferred

Experience

• Minimum 1 year of front desk, medical office, behavioral health, or customer service experience preferred
• Experience working in behavioral health, substance abuse, or outpatient medical settings preferred
• Experience with EHR systems and scheduling platforms preferred
• Experience with member scheduling and customer service

Skills & Competencies

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and accuracy
• Professional phone etiquette
• Ability to maintain confidentiality and professionalism
• Ability to work independently and collaboratively within a multidisciplinary team
• Strong time management and problem-solving skills
• Bilingual candidates are encouraged to apply

Several qualifications and workflow expectations were adapted from the agencys Medical Administrative Assistant operational standards.

Preferred Qualifications

• Knowledge of Medicaid, MCOs and insurance verification processes
• Familiarity with behavioral health documentation workflows
• Experience handling high call volumes and scheduling coordination
• Knowledge of HIPAA and healthcare compliance standards
• Bilingual

Physical Requirements

• Ability to sit and work at a desk for extended periods
• Frequent typing, phone communication, and computer usage
• Ability to move throughout the office environment as needed
• Ability to lift up to 1525 pounds occasionally
• Clear verbal and written communication skills

Work Environment

• This position is based within an outpatient behavioral health and healthcare office setting serving individuals with mental health, substance use, and psychosocial needs. The Medical Front Desk Receptionist will work closely with administrative leadership, providers, and clinical staff to support quality member care and operational efficiency.