Client Support Specialist

Client Support Specialist Role

Join a dynamic client as a Client Support Specialist in Austin, Texas! This direct-hire role is perfect for proactive professionals ready to deliver outstanding client support and manage orders and warranty cases with precision.

Our client is a leading international technology company dedicated to delivering exceptional solutions to a global customer base. The company has earned recognition for its high-performance culture, client-centric approach, and flexible, modern work environment.

As a Client Support Specialist, you will provide world-class client service and act as the primary point of contact for client inquiries, orders, and warranty cases. Delivering outstanding client support to U.S.-based clients Managing client orders, inquiries, and warranty cases efficiently while maintaining high satisfaction levels Mastering internal sales platforms and back-office tools to administer orders and process warranty cases Communicating effectively with partners, internal teams, and clients to ensure smooth daily operations Organizing and prioritizing tasks to meet deadlines and achieve operational goals Proactively following up with internal teams, partners, and clients to ensure tasks are completed and objectives are achieved This Client Support Specialist role will allow you to leverage your bilingual Spanish/English skills while working independently and as part of a collaborative team. You will become an essential part of client-facing operations, handling complex inquiries and providing actionable solutions

Fully fluent Spanish speaker with professional English proficiency highly preferred 2+ years of client-facing experience, preferably in international or multicultural environments B2B experience pref Proficient in Microsoft Outlook or similar productivity tools Strong organizational skills and ability to work independently while maintaining a proactive approach Associate degree or higher preferred Interest in IT is a plus Willingness to travel internationally when required

Medical, Dental, Vision, PTO