Customer Account Manager (Onsite)

Date Posted: 2026-06-22 Country: United States of America Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The Commercial Materials & International Operations team is looking for the newest member of the Customer Solutions Team. If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for! What You Will Do: This role is responsible for customer service of Pratt & Whitney / International Aero Engines AG / Engine Alliance spare parts business for our critical and strategic customers. Responsibilities include, but are not limited to the following: Management and timely support of large, complex, & high-volume customers Develop and maintain effective customer relationships through frequent communications (email, phone calls, customer in person visits) Daily use of advanced computer & data analytical skills Significant data entry & customer order management via SAP & related systems Manage all aspects of customer order management to fulfill customer requirements on time Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, others as required) Identify and communicate/escalate critical part requirements for airline customers & shops Support general customer operational issues related to spare parts Engage with customers on a weekly basis in support of organizational sales goals Responsible for key customer financial forecasting and execution Support 24/7 AOG duty as needed on a limited basis Up to 10% travel to customer sites OMP conference planning and execution support Qualifications You Must Have: Bachelor's Degree and 10 years of experience; Or Advanced Degree and 7 years of experience to include 5+ years customer service experience Organizational skills that reflect ability to perform and prioritize multiple tasks Experience using SAP & related systems for high volume data entry Experience using advanced computer & data analytical skills including but not limited to EXCEL & SAP Qualifications We Prefer: Experience collaborating in a team environment; and also be able to work independently Experience working in a fast paced and evolving industry organizational skills that reflect ability to perform and prioritize multiple tasks Aerospace / Aviation experience Advanced Microsoft Office proficiency including EXCEL & PowerPoint Learn More and Apply: Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.