Customer Business Director (Onsite)

Date Posted: 2026-06-22 Country: United States of America Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The customer business organization inside Pratt & Whitney is responsible for listening to and sharing the voice of customer, and leading cross-functional customer-facing teams to deliver on our commitment to enable customer success. We are looking for qualified business professionals who have the passion and commitment to excellence. We will welcome you into a tight-knit team that takes our mission personally. We have the exciting opportunity for a Customer Business Director role reporting to the Regional Vice President, Customer Business – Asia Pacific and India Region. The selected individual will be responsible for direct customer relationships and key account management, including strategic leadership and sales in the region. This person will be responsible for leading the Customer Focus Team (CFT) team in managing the full range of Pratt & Whitney sales and support services to commercial customers, including robust relationship development and account management, identifying market opportunities and establishing ongoing rapport with customers to grow business backlog and market share. The individual will meet frequently with current and prospective customers to manage relationships, gain and communicate insights into customer issues and requirements, and ensure customer awareness of P&W products and services. Expected to share vision, gain consensus and lead cross-functional CFT in support of all corresponding commercial initiatives. International/regional travel will be required. What You Will Do: Develop strong customer relationships at assigned accounts. Establish, maintain and extend relationships with airframers, government and regulatory agencies, and other industry players to promote P&W CE products and services Provide customer leadership and strategy as the single-point expert on customer organization, and Collaborate effectively with P&W and global teams based in the assigned region. Qualifications You Must Have: Bachelor’s degree and 10 years of experience or an Advanced degree and 7 years of aerospace, commercial aerospace experience Contract negotiation and opportunity | project management skills Experience in external facing (customer and | or supplier) focused role Influential leadership experience in leading teams within a dynamic, cross functional organization. Qualifications We Prefer: Sales experience P&W Products and Services knowledge Degree in Finance, Legal or STEM Effective interpersonal skills, relationship building and influencing abilities with internal and external customers Track record of attaining results through influence and collaboration Strong customer focus, industry knowledge, and demonstrated business acumen Experience delivering and communicating information at Executive levels (internally or externally) Experience in understanding commercial legal contracts, airline operations, economics & analysis preferred Learn More & Apply Now Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.