Integrations Technical Specialist

Integrations Technical SpecialistDoorDash is seeking an Integrations Technical Specialist to strengthen the reliability, usability, and scale of partner integrations across Reporting API and DoorDash Online Ordering (DDOO). This is not a ticket-processing role. The specialist will combine hands-on technical support with data analysis to identify recurring partner pain points, size their impact, and turn one-off solutions into durable playbooks, tooling requirements, and product or engineering recommendations. The role will support external partners, merchants, and internal teams throughout onboarding, launch, and ongoing operations. The successful candidate can investigate API and data issues, communicate clearly with non-technical stakeholders, and use evidence to prioritize work that improves the partner experience at scale.Key Responsibilities:Data Driven Partner Health and SupportReporting API and DDOO Technical SupportScale and Operational ExcellenceSkills and Qualifications:2+ years of experience in API-based integrations, technical partner support, implementation, solutions engineering, or a similar technical operations role.Demonstrated ability to use data to investigate problems and communicate findings.SQL or comparable query experience is strongly preferred.Hands-on experience troubleshooting APIs, data flows, webhooks, configuration changes, and integration runtime behavior.Comfort interpreting datasets and using spreadsheets, dashboards, or BI tools to identify trends and quantify operational impact.Strong written and verbal communication skills, including the ability to translate between external partners, business stakeholders, and technical teams.Experience managing multiple concurrent priorities with clear ownership, follow-through, and attention to detail.Experience with tools such as Jira, GitHub, API clients, ticketing systems, and Claude is preferred.Comfort joining live partner calls and handling ambiguous technical issues in a calm, structured manner.What Success Looks Like:Partners receive timely, accurate, and actionable support across Reporting API and DDOO. Recurring problems are visible through data, correctly prioritized, and reduced through durable fixes rather than repeated manual intervention. Internal teams have clearer documentation, diagnostics, and escalation context, reducing unnecessary handoffs and time spent on one-off investigations. Partner feedback and support signals inform product and engineering priorities that improve integration reliability, reconciliation, and onboarding. Abacus