Technical Support Specialist - Onsite Job

Job Description

Job Description

BCforward is currently seeking a highly motivated Technical Support Specialist - Onsite Job opportunity for San Francisco, CA

Job Title: Technical Support Specialist - Onsite Job

Location: San Francisco, CA 94121

Duration: Contract - 24 months

Pay Range: $28.00/hr to $28.82/hr (W2)

Job Description

We are seeking a Field Technical Support Consultant II (Onsite Administrator - Print, OSA Level II) to join our team in San Francisco, CA. The ideal candidate will have experience in device support, print environment operations, incident resolution, and customer service and a proven ability to monitor systems, resolve technical issues, and deliver consistent onsite support .

Responsibilities:

• Monitor systems to detect performance issues and resolve technical problems on assigned hardware, software, and print devices using established protocols.
• Identify incident trends, escalate appropriately within defined timeframes, and follow incident, change, and problem management processes.
• Conduct routine installations, configurations, and integrations in accordance with standard procedures.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change activities while maintaining service quality and compliance.
• Meet daily production goals and contract-required response times.
• Collaborate with teams to align work with strategy and support process improvements.
• Ensure adherence to standards and data confidentiality while supporting business processes with independent judgment.
• Complete process-oriented assignments, share technical information, and support operational plans with minimal supervision.

Onsite Administrator (Print) — OSA Level II Duties:

• Manage consumable inventory for print devices and ensure adequate supplies at customer sites.
• Replace toner, consumables, and paper, and clear paper jams.
• Assist end users with device functionality and initial troubleshooting.
• Coordinate with HP for software-branded support and report customer dissatisfaction to CSM/SDM.
• Collect device usage pages and swap devices with spares as needed.

Required Skills & Qualifications:

• Broad knowledge of HP products and service offerings and core technical competencies (OS, networking, HP applications).
• Experience supporting print environments, device maintenance, and incident resolution within defined procedures.
• Effective communication with technical audiences and management, with strong active listening skills.
• Proactive and reactive problem-solving skills with ability to set priorities and implement practical solutions.
• Basic project management, analytical, and documentation skills.
• Education: High School Diploma/GED/Higher Secondary or equivalent experience. Bachelor’s preferred or Associate degree in a technical field with 2-6 years of related experience.

Preferred Skills:

• Experience in maintenance or quality roles within enterprise customer environments.
• Familiarity with ITIL-aligned incident, change, and problem management processes.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.