Key Account Manager- Vertiv

Key Account Manager- VertivLocation: Can live remotely in Ohio, Indiana, Kentucky, or Michigan, with travel to clients in OhioPosition OverviewThe Key Account Manager will build and grow strategic relationships with Vertiv and other data center infrastructure customers, acting as the primary commercial and technical contact. The role focuses on driving revenue, managing the RFQ and project lifecycle, coordinating New Product Introduction (NPI) activities with engineering and manufacturing, and ensuring timely, high-quality delivery of sheet metal, rack, cabinet and power distribution components to data center customers.Key ResponsibilitiesServe as the primary point of contact for Vertiv and other assigned strategic accounts; develop and maintain executive-level relationships to drive long-term partnerships.Identify, pursue and close revenue opportunities through upsell, cross-sell and new business development aligned with customer needs and company objectives.Manage end-to-end RFQ and proposal processes: gather requirements, coordinate internal stakeholders (engineering, manufacturing, supply chain), prepare competitive proposals and negotiate terms.Lead and coordinate New Product Introduction (NPI) activities between customers, product engineering and manufacturing to ensure manufacturability, cost targets and schedule adherence.Collaborate with manufacturing teams (CNC, machining, stamping) and suppliers to define part specifications (sheet metal, racks, cabinets, busbar components), resolve producibility issues and optimize cost and lead times.Maintain accurate sales forecasts, CRM records, order status and regular account reports; proactively identify and mitigate delivery risks.Provide technical support and guidance to customers and internal teams on product capabilities, installation considerations and data center application requirements.Monitor market and competitor activity in the data center space and feed market intelligence into product and commercial strategy.Drive continuous improvement in account processes, contract terms and customer satisfaction metrics.QualificationsRequired: Proven experience working directly with Vertiv products, channels or accounts and a strong understanding of Vertiv's product portfolio and customer needs.3+ years in B2B sales, key account management, or customer-facing technical sales supporting industrial, manufacturing or data center customers.Must have experience with Sheet Metal, Rack and Cabinet design/production experience, Busbar knowledge, CNC, Machining, stamping, or broader metal manufacturing experience.Solid technical aptitude with the ability to read specifications, interpret drawings and communicate manufacturing requirements to internal teams.Experience managing cross-functional activities (engineering, manufacturing, supply chain) and familiarity with CRM tools and sales forecasting.Excellent communication skills, highly organized, customer-focused, and able to travel as needed.Nice-to-have: Experience leading RFQ responses, New Product Introduction (NPI) programs and working on Data Center infrastructure projects.BenefitsMedical, dental, and vision insurance Paid time off 401k with company match