Weekend Receptionist

Job Description

Job Description

Receptionist 

 

Duties and Responsibilities

Administrative Functions

• Answer telephones and determine nature of call and direct caller to appropriate individual or department.

• Receive and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.

• Answer questions about the organization and provide callers with the address, directions, and other information.

• Operate paging or telephone system, as required.

• For residents without phones send calls to the nursing unit so they can facilitate communication with the resident.

• Receive request from within the Facility and locate personnel through paging system.

• Greet visitors and direct to appropriate office and/or resident room.

• Provide directions and information to visitors, guests, residents, sales representatives, etc.

• Offer beverages to visitors waiting for administrative personnel, as appropriate.

• Ensure guests and visitors abide by existing rules, as directed.

• Monitor visitor access and sign-in process.

• Receive, sort, and distribute mail and maintain route publications.

• Prepare and process correspondence for the Administrator and department directors, as necessary.

• Order, receive, and maintain office supplies.

• Perform other clerical duties such as filing, photocopying, and collating.

• Provide administrative assistance to the Administrative staff.

• Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)

• Operate copier, office machines, etc., as directed.

• Perform general secretarial and administrative duties as required or directed by the Administrator in support of the administrative functions of all departments within the Facility.

• Accept and perform temporary or long-term assignments to various departments within the Facility, as required by the Administrator.

• Maintain an adequate liaison with families and residents.

• Maintain a productive working relationship with the medical profession and other health related facilities and organizations.

• Maintain a current file and listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.

• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition.

• (May refer such calls to Nurse Supervisor, LPN, or RN.)

• Monitor presence and location of sale representatives in the Facility.

Working Conditions

• Works in office areas as well as throughout the Facility and its premises.

• Attends and participates in continuing educational programs.

• Communicates with the medical staff, nursing personnel, and other department directors.

• Maintains a liaison with the residents, their families, support personnel, etc., to ensure that the residents’ needs are continually met.

Education

Must possess a high school diploma or GED.

Experience

• One (1) years experience in an administrative and clerical role.

• Ability to type and use general office equipment is required.

• Proper telephone etiquette and ability to operate multi-line telephone system desired.