Front Desk Greeter - Part Time

Front Desk Greeter - Part Time

It is the primary responsibility of the Front Desk Greeter to create a welcoming and efficient arrival experience for all guests by managing lobby flow, answering questions, and providing clear direction throughout the check-in and check-out process.

This role serves as a visible ambassador of Circus Circus, engaging guests in a friendly, approachable manner while maintaining order in a high-volume environment. The Greeter proactively assists with line management, kiosk support, and guest inquiries to ensure a smooth and positive experience from arrival to departure.

All duties are performed in accordance with departmental and Circus Circus policies, with a strong focus on guest service, teamwork, and operational efficiency.

Specific Job Functions:

• Welcome guests to the property with a friendly, engaging, and service-driven approach
• Provide accurate information regarding hotel accommodations, amenities, dining, and entertainment
• Manage lobby flow by directing guests to appropriate front desk windows and minimizing wait times
• Interact with guests in line to provide updates, answer questions, and set expectations for check-in requirements
• Assist guests with express check-out and front desk kiosk usage
• Escort guests to alternate waiting areas when appropriate
• Adjust stanchions and lobby setup to support efficient guest movement
• Promote a clean, organized, and professional lobby environment at all times
• Coordinate with Bell Desk for luggage assistance as needed
• Act as a property ambassador by sharing information about events, shows, and on-site experiences
• Support team members and assist with additional duties as needed for operational success

Qualifications:

• Minimum 6 months of customer service experience required
• Previous hospitality or high-volume guest service experience preferred
• Strong interpersonal and communication skills
• Ability to work in a fast-paced, high-traffic environment
• Comfortable standing and walking for extended periods
• Flexible availability, including nights, weekends, and holidays

Core Competencies:

• Guest Service Excellence
• Communication & Engagement
• Multitasking & Adaptability
• Team Collaboration
• Professionalism & Positive Attitude
• Attention to Detail

Physical Requirements & Work Environment:

• Prolonged standing and walking throughout shift
• Ability to lift and carry up to 25 pounds
• Frequent bending, reaching, and movement within lobby environment
• Ability to work in a fast-paced, high-volume setting
• Indoor hotel lobby setting with high guest interaction
• Fast-paced, dynamic environment with varying noise levels
• Frequent interaction with guests, team members, and leadership

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Circus Circus Hotel and Casino