Operation Services Concierge

Job Description This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. About the Role As an Operation Service Concierge (OSC), you are at the heart of the airport experience—playing a vital role in ensuring aircraft are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on‑time operation. You’ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly. A Day in the Life Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement. Position and reposition aircraft to maximize operational efficiency and ramp utilization. Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritizing our Customers’ needs. Support international operations by ensuring all Customs protocols are properly followed and documented. Contribute to ramp safety with routine FOD walks, keeping our work environment clean and hazard‑free. Pitch in wherever needed – cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints. Why You’ll Love This Role Be part of a tight‑knit Crew committed to excellence and mutual support. No two days are the same – rotating posts and a variety of responsibilities, fast‑paced and engaging. Make a meaningful impact on the Customer journey from start to finish. Opportunities to grow – build skills and gain exposure to different areas of airport operations. What Makes a Successful Operation Service Concierge Safety‑Oriented: Prioritize safety in every action and hold yourself and others to the highest standards. Adaptable: Thrive in dynamic environments, adjusting quickly to changing priorities, weather, and operational needs. Communicative: Share information clearly and confidently across teams, building trust. Organized: Manage time and priorities effectively, keeping projects on track. Proactive: Anticipate needs, take initiative, and solve problems before they arise. Entrepreneurial Spirit: Bring energy, ownership, and creativity to improve processes and elevate the Customer experience. Required Experience High school diploma/GED Ability to occasionally lift 75+ pounds Ability to drive and operate ground equipment (e.g., LEKTRO aircraft tug, belt loaders, baggage carts, etc.) Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing. Availability for flexible shifts including early mornings, late nights, holidays, and weekends. Participation in initial and random drug and alcohol screening in accordance with DOT and FAA guidelines. Preferred Experience 2+ years of ramp experience. Skills, Licenses, & Certifications Current and valid Driver’s license required. Pay & Perks Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at $110/month. 100% employer‑paid dental & vision, plus up to $2,100 annually for HSA contribution. Short‑term and long‑term disability coverage at no cost. Travel Benefits: Free non‑revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and qualifying immediate family. 401(k) match: 50% of first 8%. Generous PTO: Flexible PTO plan. Additional Information May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.). Equal Employment Opportunity Statement JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law. Application Starting Compensation: $19.25 JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Delux Public Charter, LLC