Accounts Receivable Coordinator (Muskegon)

We’re Hiring: Accounts Receivable Coordinator I

Are you an experienced Accounts Receivable professional who knows how to work an account from payment through reconciliation and collection?

SAF-HOLLAND is seeking an experienced Accounts Receivable Coordinator who can step into the role with a strong working knowledge of accounts receivable, business-to-business collections, cash application, and customer account reconciliation.

This is not an entry-level accounting position. The successful candidate will have previous hands-on Accounts Receivable experience and be comfortable independently researching discrepancies, contacting customers regarding past-due balances, reconciling accounts, applying payments, and driving outstanding issues through resolution.

What You’ll Do

In this role, you will manage a portfolio of customer accounts and help ensure balances are accurate, payments are received on time, and account discrepancies are resolved promptly. The existing position is responsible for maintaining accurate AR balances, monitoring overdue accounts, contacting customers regarding payments, resolving discrepancies, and managing deductions and credit-related issues.

Key responsibilities include:

• Manage assigned customer accounts from an Accounts Receivable and collections perspective.
• Perform business-to-business collections, including proactive follow-up on past-due invoices and balances.
• Research and reconcile customer accounts, identifying and resolving payment discrepancies.
• Post and balance daily customer payments and deposits accurately and timely.
• Perform cash application and research unapplied or incorrectly applied payments.
• Contact customers by phone and email regarding outstanding invoices, credit memos, discrepancies, and other account issues.
• Research payment deductions and obtain supporting documentation needed to resolve outstanding balances.
• Review and resolve customer chargebacks and debit memos.
• Maintain accurate documentation and account notes regarding collection activity and resolution status.
• Monitor customer payment trends, credit history, overdue balances, and credit-limit issues.
• Review credit holds and support account resolution prior to release.
• Partner with Sales, Customer Service, Pricing, Plant personnel, and customers to resolve account discrepancies.
• Participate in month-end closing activities and account analysis.
• Identify recurring account issues and help determine root causes and solutions.

✅ What We’re Looking For

Required:

• Minimum 2 years of hands-on Accounts Receivable experience
• Previous B2B collections experience
• Demonstrated experience reconciling customer accounts and resolving discrepancies
• Experience researching and resolving past-due balances, deductions, short payments, chargebacks, or other customer account issues
• Strong Excel and Microsoft Office skills
• Experience working within an ERP financial system
• Strong attention to detail and organizational skills
• Ability to independently research an issue, identify the cause, and drive it through resolution
• Professional written and verbal communication skills, including direct customer communication

This Role May Be a Great Fit If...

We're looking for someone who doesn't simply identify that an account doesn't balance. You know how to dig into the transactions, determine why it doesn't balance, communicate with the right parties, and get it resolved.

You'll be a strong fit if you:

• Are comfortable picking up the phone and professionally pursuing payment.
• Understand how payments, invoices, credits, deductions, and chargebacks affect a customer account.
• Can reconcile an account without needing step-by-step direction.
• Know how to research discrepancies and follow them through to resolution.
• Stay organized while managing multiple customer accounts and priorities.
• Take ownership of issues rather than simply passing them along.
• Understand the importance of both accuracy and urgency in Accounts Receivable.

Ready to Apply?

If you’re someone who likes to own your work, manage a busy workload, solve problems, and see things through , we’d love to hear from you.

Apply today and grow your career with SAF-HOLLAND!